Service Manager

** Service Manager - Fort Smith, AR**

**Job Category****:** Service Department **Requisition Number****:** SERVI002852 Showing 1 location **Job Details**

**Description**

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****JOB SUMMARY****

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.

****Duties/ Responsibilities:****

- Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.

- Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.

- Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.

- Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.

- Audits work orders for completeness and accuracy prior to customer billing.

- Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.

- Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.

- Must be knowledgeable with mobile hydraulic control systems and their integration with the truck chassis, electrical, and welding processes.

- Ensures that all required manufacturer warranty, safety, and product improvement programs are complete in a timely manner.

- Meets with Sales and Parts Managers weekly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.

- Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.

- Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.

- Coordinate Dealership technical programs and service related training sessions.

- Ensures that necessary shop tools, and service equipment are available and maintained in good order.

- Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.

- Performs other duties or functions as so directed by Management in line with the objectives of the Company.

- Must help to insure safe working conditions for all employees.

****Qualifications:****

High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English (Bilingual with Spanish is preferred). Must be able to read computer generated reports, office reports, invoices, etc. Also, will be required to operate computer terminals.

****Special Skills:****

Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Currently held or ability to hold a Commercial Drivers License (CDL) is preferred.

****Physical Demands:****

Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

****Work Conditions:****

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.

**Want to know more about our family-owned company,**

**Proud that our 1000+ employees view us as the employer of choice**

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****WHO WE ARE****

Bruckner Truck Sales is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 32 locations across 7 states, and we have over 1,000 team members. Since our beginning in 1932, we have believed in the value of hiring good people who are equally committed to providing a high level of customer service. The commitment extends throughout our network in every department, every day.

In addition to being one of the largest and oldest Mack Trucks and Volvo Trucks parts, service, leasing & sales dealerships in the US, we also offer over 15 trailer brands and medium duty lines such as Hino, Isuzu, Fuso and Autocar trucks. Our used truck department stocks most major makes and models. Bruckners extensive vocational inventory includes mixers, dump trucks, roll-offs, hydrovacs, garbage trucks and other equipment. Our knowledgeable Finance & Insurance professionals are valuable resources for financing, insurance and purchased coverage needs.

****OUR CORE VALUES****

- We act with Honesty and Integrity.

- We value our people and communities.

- We are customer focused.

- We do what it takes.

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****WHAT WE OFFER****

Competitive Compensation Plans

Paid Time Off and Holidays

Excellent health, dental and vision plans

Investments in Training & Development

Generous 401(k) and Profit-Sharing Plan

Tuition Assistance Program

Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckners organization)

Technician Student Loan Reimbursement Program

Disability and Life Insurance

Internal Promotion Opportunities

Flexible Spending Account

Health Club Reimbursement

Family and Team Oriented Environment

Employee Referral Bonus

Engaging and Challenging Assignments

Drug free workplace

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** *Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR***

**Skills**

**Education**

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)