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Customer Service Representative

2 months ago

Edison, United States LHH Full time

LHH is partnering with a wholesale company in Edison, NJ to hire a permanent Customer Service Representative This role is IN OFFICE. The qualified candidate will be responsible for working with customers to set them up with the best equipment, assisting with technical support, and resolving issues that arise. The qualified candidate should have prior customer service experience from an ecommerce or technology industry. The hourly rate ranges from $18 -20/hr. Benefits include medical, dental, vision, PTO and 401K.

Tasks Include but Are Not Limited To:

  • Answer high volume of inbound calls in addition to making outbound phone calls to customers
  • Respond to emails and chats from customers
  • Handle post order issues, returns or replacements, and giving delivery statuses
  • Build relationships with customers to ensure repeat business
  • Assist customers with trouble shotting and setting up products in addition to navigating the website
  • Process warranty claims
  • Investigate chargebacks in Amazon and eBay

Qualifications:

  • Prior corporate customer service experience, preferably from a technology or ecommerce company; call center experience is a plus
  • Strong written and verbal communication skills
  • Extremely technologically savvy
  • Excellent customer service and relationship building skills
  • Ability to follow up and anticipate customer needs
  • Intermediate Excel skills
  • Knowledge of camera and audio experience a plus
  • Ability to type a minimum of 65 words per minute