Senior Product Manager Digital Customer Experience

5 days ago

Littleton, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, well emerge as the nations fourth facilities-based wireless carrier and a disruptive force in the market at large.


Job Duties and Responsibilities

We are looking for a highly skilled and dedicated Senior Product Manager to ensure the seamless end-to-end customer experience. As the Digital Customer Experience Product Manager, you will play a critical role in new capability development and enhancing various digital performance, functionality, and overall user experience to help grow the business.

Key Responsibilities:

  • Customer Experience: Drive the improvement of the Boost Mobile customer experience; monitor and analyze customer interactions, feedback, and satisfaction levels to identify pain points, bottlenecks, and areas for improvement; implement strategies to enhance the overall user experience and drive customer satisfaction
  • Drive capability development for the Boost Mobile customer app
  • Drive capability development for authenticated customer experience on web including bill pay, account management, upsell, cross-sell, and loyalty/retention
  • Communication and Stakeholder Management: Act as the primary point of contact for various stakeholders, including internal teams, external partners, and vendors; facilitate effective communication and collaboration among stakeholders; provide regular project updates, performance metrics, and actionable insights to senior management and relevant stakeholders

Skills, Experience and Requirements

Education and Experience:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)
  • 3+ years of experience in improving customer experiences for digital businesses

Skills and Qualifications:

  • Strong understanding of enterprise software development and user experience best practices.
  • Experience owning roadmaps for customer-facing apps and capability development.
  • Expertise in authenticated web experiences (bill pay, account management, upsell/cross-sell).
  • Excellent analytical skills for data-driven decision-making.
  • Project management experience with scope, timelines, and resource coordination.
  • Outstanding communication skills for cross-functional collaboration.

Salary Ranges

Compensation: $83,950.00/Year - $119,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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