Production Support Manager
1 week ago
Our client is seeking an experienced and detail-oriented Product Support Manager to join the Data Warehouse Operations team.
Key Responsibilities:
• Monitor and ensure the health and stability of data pipelines and batch jobs running across Azure, Databricks, and TWS.
• Proactively identify, investigate, and resolve data pipeline failures or performance bottlenecks.
• Lead the triage and troubleshooting of production issues, working closely with engineering and operations teams.
• Collaborate with data engineers to optimize the performance and scalability of data workflows.
• Ensure adherence to SLAs and report on pipeline performance metrics.
• Maintain and update operational runbooks, documenting key workflows and troubleshooting steps.
• Manage the lifecycle of TWS job schedules, ensuring seamless batch processing and on-time execution.
• Provide leadership and mentorship to junior support team members.
• Develop and implement continuous improvement strategies for data operations.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in a data operations or production support role, preferably in data warehouses or cloud-based environments.
• Strong experience with Azure cloud services, including data storage, Azure Data Lake, Azure Databricks.
• Hands-on experience with Databricks for data engineering, ETL processing, and pipeline orchestration.
• Deep understanding of TWS (Tivoli Workload Scheduler) or similar tools for batch processing and scheduling.
• Strong troubleshooting skills, with the ability to quickly diagnose and resolve production issues.
• Knowledge of database technologies SQL, NoSQL and data integration tools.
• Excellent communication skills, with the ability to work collaboratively across technical and business teams.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
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