Production Support Manager

1 week ago


jersey city, United States RSC Solutions Full time

Our client is seeking an experienced and detail-oriented Product Support Manager to join the Data Warehouse Operations team.


Key Responsibilities:

• Monitor and ensure the health and stability of data pipelines and batch jobs running across Azure, Databricks, and TWS.

• Proactively identify, investigate, and resolve data pipeline failures or performance bottlenecks.

• Lead the triage and troubleshooting of production issues, working closely with engineering and operations teams.

• Collaborate with data engineers to optimize the performance and scalability of data workflows.

• Ensure adherence to SLAs and report on pipeline performance metrics.

• Maintain and update operational runbooks, documenting key workflows and troubleshooting steps.

• Manage the lifecycle of TWS job schedules, ensuring seamless batch processing and on-time execution.

• Provide leadership and mentorship to junior support team members.

• Develop and implement continuous improvement strategies for data operations.


Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 10+ years of experience in a data operations or production support role, preferably in data warehouses or cloud-based environments.

• Strong experience with Azure cloud services, including data storage, Azure Data Lake, Azure Databricks.

• Hands-on experience with Databricks for data engineering, ETL processing, and pipeline orchestration.

• Deep understanding of TWS (Tivoli Workload Scheduler) or similar tools for batch processing and scheduling.

• Strong troubleshooting skills, with the ability to quickly diagnose and resolve production issues.

• Knowledge of database technologies SQL, NoSQL and data integration tools.

• Excellent communication skills, with the ability to work collaboratively across technical and business teams.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.



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