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Customer Account Professional

2 months ago

Quincy, United States Arbella Insurance Full time

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009

The Customer Account Professional is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. They are the" Voice of Arbella", building relationships, making connections, and providing superior customer service experiences.

In this role, the individual works with our agents and customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy/billing inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella's independent Agents and directly contributes to their customer retention and overall profitable growth.

The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents' overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls). As part of an extended hour operation, this position offers flexible scheduling and some incentives.