Current jobs related to Customer Support Representative - New York - Togetherhood

  • Customer Support Representative

    6 months ago

    New York, United States Ascension Management, Inc. Full time

    Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but dont have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties: ...

  • Customer Support Representative

    6 days ago

    New York, New York, United States Insight Global Full time

    We are seeking a highly skilled and motivated Customer Support Representative to join our team at Insight Global. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers via phone and email.Responsibilities include:Providing timely and effective support to customers via phone and...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Signature Flight Support Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. As a Customer Service Representative, you will play a vital role in ensuring the success of our fixed base operations (FBOs) by providing exceptional customer service to our...

  • Customer Support Representative

    6 days ago

    New York, New York, United States Bloomberg Full time

    Customer Support Representative - ItalianBloomberg is a global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. We deliver data, news and analytics through innovative technology and provide real-time financial information to more than...

  • Customer Support Representative

    2 months ago

    New York, United States CurbWaste Full time

    About the role: This is an amazing opportunity for a Customer Support Representative to join our Customer Success Team. In this role you will get to work directly with our founding team to deliver the most valuable and joyful experience for our customers. If you are looking to make a real impact on real people's lives and accelerate your career to new...

  • Medical Customer Service Representative

    1 month ago

    New York, United States Phaxis - Support Services Full time

    Job DescriptionJob DescriptionEXPERIENCED MEDICAL CUSTOMER SERVICE REPRESENTATIVEComputer experience 2-3 years in a OFFICE EnvironmentMedical backgroundAble to work a long term temporary assignmentQualified resumes to PKelly@Phaxis.com$18-19 hour

  • Customer Support Representative

    2 weeks ago

    New York, United States AirPay Inc. Full time

    About Us AirPay is on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VCs led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. About the Role As Customer Experience...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a leading global aviation services provider with over 220 locations and 6,000 employees worldwide. As a Customer Service Representative, you will be part of a dynamic team that delivers exceptional customer experiences and contributes to the success of our fixed base operations (FBOs).Key Responsibilities:Provide...

  • Customer Support Representative

    2 weeks ago

    New York, United States AirPay Full time

    About UsAirPay is on a mission to improve the consumer experience for dental patients.We are growing rapidly, partnering with top dental provider groups and insurance carriers.Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.About the RoleAs Customer Experience...

  • Customer Support Representative

    2 weeks ago

    New York, United States AirPay Full time

    About UsAirPay is on a mission to improve the consumer experience for dental patients.We are growing rapidly, partnering with top dental provider groups and insurance carriers.Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.About the RoleAs Customer Experience...

  • Sales Customer Support Representative

    3 weeks ago

    New York, New York, United States Privi Speciality Chemicals USA Corp Full time

    Job SummaryWe are seeking a highly skilled Sales Customer Support Representative to join our team at Privi Speciality Chemicals USA Corp. As a key member of our sales team, you will be responsible for managing a large volume of sales orders and providing exceptional customer service.Key ResponsibilitiesOrder Management: Coordinate with warehouse shipments...

  • Customer Support Representative

    1 month ago

    New York, United States Russell Tobin Full time

    What are we looking for in our Customer Support Representative? Job Title: Live Operations Specialist (Spanish Fluency Required) Location: Remote Employment Type: Temporary (Nov 11, 2024 Jan 6, 2025) Payrate: $19-21/hr Work Schedule:Hours: 8 AM 6 PM (Eastern, Central, or Pacific time zones), Monday to Sunday. Start Date: November 11, 2024 End Date: January...

  • Customer Support Representative

    1 month ago

    New York, United States Russell Tobin & Associates Full time

    What are we looking for in our Customer Support Representative? Job Title: Live Operations Specialist (Spanish Fluency Required)Location: RemoteEmployment Type: Temporary (Nov 11, 2024 – Jan 6, 2025)Payrate: $19-21/hr Work Schedule: Hours: 8 AM – 6 PM (Eastern, Central, or Pacific time zones), Monday to Sunday. Start Date: November...

  • Customer Support Representative-I

    4 days ago

    New York, United States JobRialto Full time

    Job Summary: This role involves joining a dedicated team focused on piloting a premium grocery delivery service. As a Customer Support Representative I, you will ensure high-quality, error-free deliveries through live operations support. Responsibilities include proactive outreach to delivery drivers to clarify expectations and resolve any issues with...

  • Customer Service/ Support Representative

    4 weeks ago

    New York, United States Lovell Safety Management Full time

    JOB SUMMARY: In this role, Customer Service/ Support Representative will assist clients (brokers and policyholders) by providing support with emphasis on Workers’ Compensation Certificate issuance as well as other administrative responsibilities. Duties include issuing and voiding certificates. Heavy typing, accuracy essential, heavy phones, and computer...

  • Customer Service Representative

    5 days ago

    New York, New York, United States Intact Financial Corporation Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Intact Financial Corporation. In this administrative support role, you will be responsible for performing a variety of tasks to ensure seamless customer service.Key ResponsibilitiesRespond to customer inquiries via phone, email, and in-personResolve...

  • Quality Customer Support Representative

    2 months ago

    New Berlin, United States Ascension Management, Inc. Full time

    Summary / Primary Role : The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. Principal Duties and Responsibilities of Quality Customer Support Representative: ...

  • Customer Service Representative

    3 weeks ago

    New York, United States BOND Select Dating Full time

    Company Description BOND Select Dating is a private matchmaking club based in New York, NY, that connects like-minded individuals for dating and relationships. The club focuses on curated individual introductions to bring together Manhattans most engaging singles with a strong emphasis on selectivity and creating meaningful connections. Role Description ...

  • Customer Service Representative

    3 weeks ago

    New York, United States BOND Select Dating Full time

    Company Description BOND Select Dating is a private matchmaking club based in New York, NY, that connects like-minded individuals for dating and relationships. The club focuses on curated individual introductions to bring together Manhattan’s most engaging singles with a strong emphasis on selectivity and creating meaningful connections. Role Description...

  • Customer Service Representative

    3 weeks ago

    New York, United States BOND Select Dating Full time

    Company Description BOND Select Dating is a private matchmaking club based in New York, NY, that connects like-minded individuals for dating and relationships. The club focuses on curated individual introductions to bring together Manhattan’s most engaging singles with a strong emphasis on selectivity and creating meaningful connections. Role Description...

Customer Support Representative

2 months ago

New York, United States Togetherhood Full time

At Togetherhood, we have cultivated a safe and secure community where children can explore diverse interests and discover their passions. We partner with top independent teaching artists and coaches across New York City, New Jersey, and soon, Philadelphia These passionate educators are dedicated to both their craft and inspiring a love of learning in their students.

Our mission is simple: to infuse every community with high quality enrichment and education.

To help us on this journey, we're seeking a motivated Community Support Representative who will provide top-quality service to our enrichment providers, parents, and schools. To be successful in this role, you should be an excellent communicator capable of earning our customers' trust. Ultimately, you will be at the heart of establishing Togetherhood's reputation for outstanding customer support.

Responsibilities
  • Become a subject matter expert on all things Togetherhood, staying informed about our programs and services.
  • Deliver an exceptional, personalized service to Togetherhood enrichment providers and parents, ensuring each interaction leaves a lasting positive impression.
  • Provide high-quality, timely support to customers via phone, email, text, and chat sessions across multiple platforms.
  • Properly categorize all support tickets in the CRM system, maintaining organized and detailed records of each case to completion.
  • Be the voice of the customer, advocating for their needs and concerns to improve their overall experience.
  • Escalate issues appropriately and drive them to resolution, ensuring that every problem is addressed thoroughly and promptly.
Qualifications
  • Minimum 2 years of experience in high-volume customer-facing roles.
  • A genuine passion for helping people and fostering positive relationships.
  • Outstanding written and verbal communication skills that enable clear and effective interactions with customers both over the phone and email.
  • Excellent problem-solver who can navigate complex situations, consider different viewpoints, and find positive solutions, even in challenging conversations.
  • Thrive in a dynamic startup environment, demonstrating adaptability and resilience when faced with ambiguity and changes, while maintaining a positive attitude.
  • Proficiency in customer relationship management (CRM) tools like HubSpot and project management platforms like Notion.
  • The ability to balance empathy with urgency to resolve customer issues efficiently.
  • A willingness to tackle and prioritize unexpected needs head-on, with a commitment to see tasks through to completion.
  • The ability to stay calm and focused under pressure.
  • Background in education or childhood development is a plus bringing additional insights and empathy to interactions with our community.
  • You are motivated by our mission.
  • Note: This is NOT a remote position. We have a beautiful office in Bryant Park, and at this stage in our company it is very important to collaborate and work together in person. Please do not apply if you are looking for remote work.