Current jobs related to Guest Services Agent - Princeton - Graduate Princeton

  • Guest Services Agent

    4 months ago

    Princeton, United States Graduate Princeton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent-1

    4 months ago

    Princeton, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta ES Suites Princeton is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point...

  • Guest Services Representative

    2 weeks ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Graduate Princeton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Greet and welcome guests, respond to inquiries, and resolve any...

  • Guest Services Representative

    3 weeks ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Graduate Princeton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide warm and welcoming service to all guests, responding to their needs...

  • Guest Services Representative

    4 weeks ago

    Princeton, New Jersey, United States Sonesta International Hotels Full time

    Job Title: Guest Services AgentSonesta ES Suites Princeton is seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Register guests, issue room keys, and provide information on hotel...

  • Guest Services Rep Part

    1 month ago

    Princeton, United States Extended Stay Full time

    Extended Stay - 3450 Brunswick Pike [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Representative

    3 weeks ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job SummaryThe Guest Services Agent is a key member of the Graduate Princeton team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide warm and welcoming service...

  • Guest Services Representative

    2 months ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Graduate Princeton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Insurance Agent

    3 weeks ago

    Princeton, New Jersey, United States Kevin Baez - State Farm Agent Full time

    Job OverviewAs a key member of the Kevin Baez - State Farm Agent team, you will play a vital role in building and maintaining strong relationships with customers in the Princeton, NJ community. Your primary objective will be to promote State Farm products, including auto, home, and life insurance, to individuals and families seeking personalized insurance...

  • Guest Services Representative

    3 weeks ago

    Princeton, New Jersey, United States Extended Stay Full time

    As an Extended Stay Guest Services Representative, you will be responsible for providing exceptional service to our guests. Your key responsibilities will include: Assisting guests at all times and responding to their requests with diligence and follow-through Providing reasonable accommodations to guests in response to their requests Processing...

  • Guest Services Representative

    3 weeks ago

    Princeton, New Jersey, United States Extended Stay Full time

    Extended Stay Hospitality AssociateAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed. You will also be responsible for...

  • Guest Services Representative

    2 weeks ago

    Princeton, New Jersey, United States Extended Stay Full time

    Job Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations.Key Responsibilities:Process reservations, registration, and payment following company...

  • Guest Service Representative

    4 months ago

    Princeton, United States Nothing Bundt Cakes Full time

    Responsive recruiter At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party Guest Service, Representative, Service, Guest, Restaurant, Retail

  • Guest Services Representative

    4 weeks ago

    Princeton, New Jersey, United States ESA Management, LLC Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • State Farm Insurance Agent Team Member

    2 weeks ago

    Princeton, Texas, United States Brady Paxman - State Farm Agent Full time

    Job DescriptionAs a State Farm team member for Brady Paxman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesUse a customer-focused, needs-based review process to educate customers about insurance options.Work with the agent to...

  • Guest Service Team Member

    1 month ago

    Princeton, United States Wingstop Full time

    Wingstop - 200 Beauchamp Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Associate

    4 weeks ago

    Princeton, New Jersey, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your responsibilities will include:Greeting guests and providing a positive and genuine experienceInteracting with guests by answering the phone, taking and delivering ordersEnsuring...

  • Front Desk Agent

    4 weeks ago

    Princeton Junction, United States Courtyard by Marriott Princeton Full time

    YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Top Notch Talent World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty POSITION OVERVIEW: The...

  • Guest Service Representative

    4 months ago

    Princeton, United States Nothing Bundt Cakes Full time

    Responsive recruiter At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off...

  • Parking Manager

    2 weeks ago

    Princeton, New Jersey, United States Parking Management Services Full time

    About UsParking Management Services is a dynamic company specializing in valet parking services for top-tier hotels, resorts, hospitals, restaurants, and special events. Our mission is to build long-lasting relationships with clients through exceptional customer service.Job SummaryWe are seeking a skilled Parking Manager to join our team and elevate guest...

Guest Services Agent

2 months ago

Princeton, United States Graduate Princeton Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Graduate Princeton - Princeton, NJ

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.