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Call Center Analysts
4 months ago
This is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in our call center database, in a comprehensible way.
- Have at least 2 years’ professional experience in Customer Service/ Call Center environment.
- Full time position 8:30 – 5:00 PM EST Monday – Friday
- Must be bilingual, fluent in Spanish and English, read, write and converse in both Spanish and English.
- Must have both oral and written communication skills.
- Must have experience answering the phone proficiently and professionally.
- Must be able to respond to client’s inquiries.
- Must be able to follow up on customer calls.
- Must be able to identify and escalate priority issues.
- Must be able to handle all outbound and inbound calls for the Call Center.
- Must have Microsoft and Adobe experience.
- Must be able to pass a background check/ government clearance.
- Must have maximum experience in a high-volume call center environment.
- Must have a high school diploma or higher.
- Must have minimal experience in skip trace.
- Must have soft phone experience.