Team Leader

3 months ago

Tinley Park, United States Crown Cork & Seal USA, Inc. Full time

Key responsibilities and accountabilities:
1.    Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as

  • Can performance testing
  • Seam evaluations
  • Coating performance tests
  • Microscopy and metallography
  • Plant trials 
  • Bev/Food processing simulation
  • Provide reports with clear conclusions and recommendations

2.    Manage and record work requests using appropriate IT systems

  • Prioritise work to ensure business needs are met and time is used effectively
  • Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently
  • Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established
  • Maintain proactive communication with stakeholders
  • Regularly review work for value added opportunities and update value added report
  • Monthly reports

3.    Contribute to the wider activities of Materials and Crown Technology

  • Proactive approach to environment, health and safety and energy saving initiatives
  • Involvement in development and innovation teams as required
  • Full participation in workshops 

ESSENTIAL REQUIREMENTS 
Professional and academic qualifications:

  • Degree in science or engineering subject

Or

  • Several years relevant experience in a similar technical support role

Previous experience

  • Demonstrated ability to work in a laboratory or manufacturing environment


Skills and competencies 

  • Excellent written communication skills 
  • Excellent interpersonal/verbal communication skills
  • Able to manage and plan multiple work requests 

Personal attributes

  • Customer focussed problem solver
  • Self-starter and able to work with minimal supervision, but also effective as a member of a team
  • Diligent and attention to detail
  • Able to learn and apply new techniques quickly and effectively
  • Enjoys a balance of practical work, job management and reporting

Languages
English

PREFERRED REQUIREMENTS

  • Continuous improvement (eg 6σ) trained
  • Experience of metal packaging technology (beverage cans or metal vacuum closures)
  • Beverage and or Food filling and processing
  • Statistical knowledge
  • Trained in one or more relevant investigation techniques
  • Strategic thinker – able to translate problems into improvement opportunities

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