Appeals and Grievances Representative, Intermediate
2 days ago
Your Work
In this role, you will:
- Assist with telephone inquiries regarding member appeals.
- Respond to appeals in grievances and member reconsiderations.
- Research, review, and resolve high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process
- Interpret and explain health plan benefits, policies, procedures, and functions to members and providers.
- Administer ongoing grievance tracking, trending, and reporting for assigned grievances.
- Must be willing to work unplanned overtime or Saturdays as inventory demands may increase.
Your Knowledge and Experience
- Requires a high school diploma or GED
- Requires at least 2 years in health insurance operations such as I&M, Claims, Customer Services, Regulatory Affairs and/or Appeals/Grievances or similar combination
- General knowledge of applicable legislation/regulations and compliance.
- Experience with Microsoft Office applications required.
Pay Range:
The pay range for this role is: $ 20.48 to $ 28.67 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
#LI-CP3
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Long Beach, United States Blue Shield of California Full timeYour Work In this role, you will: Assist with telephone inquiries regarding member appeals. Respond to appeals in grievances and member reconsiderations. Research, review, and resolve high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process Interpret and explain health plan...
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Long Beach, United States Blue Shield of California Full timeYour Work In this role, you will: Assist with telephone inquiries regarding member appeals. Respond to appeals in grievances and member reconsiderations. Research, review, and resolve high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process Interpret and explain health plan...
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Long Beach, CA, United States Blue Shield of California Full timeYour Work In this role, you will: Assist with telephone inquiries regarding member appeals. Respond to appeals in grievances and member reconsiderations. Research, review, and resolve high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process Interpret and explain health plan...
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