Appeals and Grievances Representative, Intermediate

2 days ago


Long Beach CA United States Blue Shield of California Full time

Your Work

 

In this role, you will:

  • Assist with telephone inquiries regarding member appeals.
  • Respond to appeals in grievances and member reconsiderations.
  • Research, review, and resolve high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process
  • Interpret and explain health plan benefits, policies, procedures, and functions to members and providers. 
  • Administer ongoing grievance tracking, trending, and reporting for assigned grievances.
  • Must be willing to work unplanned overtime or Saturdays as inventory demands may increase.

 

Your Knowledge and Experience

 

  • Requires a high school diploma or GED
  • Requires at least 2 years in health insurance operations such as I&M, Claims, Customer Services, Regulatory Affairs and/or Appeals/Grievances or similar combination
  • ​​​General knowledge of applicable legislation/regulations and compliance​. ​ 
  • ​Experience with Microsoft Office applications required​.​ 

 

Pay Range:

The pay range for this role is: $ 20.48 to $ 28.67 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

 

 

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