Service Excellence Specialist

3 weeks ago


Needham, United States SharkNinja Full time
Service Excellence Specialist

We are seeking a highly skilled Service Excellence Specialist to join our team at SharkNinja. As a key member of our customer service department, you will be responsible for delivering exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities:
  • Providing Exceptional Customer Service: Respond to customer inquiries in a timely and professional manner, addressing their concerns and resolving issues promptly.
  • Sharing Product Expertise: Share detailed knowledge of our products and services, highlighting their features and benefits to help customers make informed decisions.
  • Collaborating with Colleagues: Work closely with internal teams to resolve complex customer issues, often requiring collaboration and troubleshooting.
Requirements:
  • Previous Experience: A minimum of 1 year of experience in a customer-facing role, preferably in a call center or service-oriented environment.
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Ability: Demonstrate sound judgment and analytical skills to troubleshoot and resolve customer complaints efficiently.
What We Offer:
  • Competitive Salary: $55,000 - $65,000 per annum, based on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) matching, and paid time off.


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