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Area Customer Service Representative

1 month ago

Pensacola, United States Crown Health Care Laundry Service Full time
Job Description

Area Customer Service Representative

Customer Service Representative

Position Summary:

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints, ensure optimum inventories are monitored, manage shortages and educate customer on preventing loss of linens.

Supervisory Responsibilities: None

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, and most importantly, in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Created standard orders for each customer.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, works within the Sales team or with the General Manager to resolve.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software, including Sales Force.
  • Ability to build and maintain business relationships with clients.
  • Excellent time management skills.
  • Ability to multitask and complete work while traveling.
  • Thorough knowledge of territory, market, and clients.
  • Excellent problem-solving skills.
  • Organized with attention to detail.
Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience required.
Physical Requirements:
  • Ability to travel daily and spend most of the day in a vehicle.
  • Valid driver's license and no major driving violations.
  • Prolonged periods of standing and/or sitting at a desk and working on a computer.
  • Must be able to lift 25 pounds at times.
  • Must be able to push carts with linens on them.