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FPS/SAIG Customer Service Representative II
2 months ago
Req ID: RQ184871 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: SCA Skills: Communication,Customer Service,Microsoft Word Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Customer Service Representative II Seize your opportunity to make a personal impact as a Customer Service Representative II assisting customers with installing and using transmission software. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Representative II, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Representative II joining our team to integrate software that allows school staff and students to send and receive important files. The FPS Help Desk assists schools in seamlessly processing their student financial aid data through the Department of Education databases. We also support the transmission software that carries processed information to and from the schools and the processing systems. In this role, a typical day will include: Providing knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner Acquiring and maintaining an understanding of various Department of Education software applications, processes, procedures, and Web sites Assisting callers with software installation, configuration, usage, and un-installation Engaging in active listening to diagnose problems and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution Adhering to Privacy Act as it relates to confidentiality of information releases Accurately and efficiently maintaining all required call logs and phone documentation Regular and Predictable Attendance is Required Some physical effort in the handling of light materials, boxes, or equipment QUALIFICATIONS To qualify for this role, YOU MUST have: High School diploma or GED required US Citizenship An ability to obtain and maintain a Public Trust Living within a reasonable driving distance of (approximately 60 miles or less) of our Barbourville, KY facility 1 or more years of call center experience Willing and able to work any full-time shift during our hours of operation, (Mon - Fri, 8am to 8pm est) 1 or more years of demonstrated verbal and written communication skills and interpersonal skills Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments Favorable status with Federal Student Loans Even BETTER if you have: Bachelor's degree preferred Experience supporting PCs running the Windows operating system Experience supporting Web-based applications strongly Work environment: Remote S hort term position GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from The likely hourly rate for this position is between $15.72 - $21.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
