Service Scheduler

1 month ago


Dallas, United States Ecowater Texas Full time
Are you a highly organized and customer-focused individual who thrives in a fast-paced environment? Do you possess a good understanding of the DFW Metro? We are seeking a Service Coordinator to join our team who specializes in efficiency, coordination, and scheduling.

*Responsibilities:*

- Coordinate and schedule service routes to maximize efficiency and minimize travel time.

- Dispatch technicians as needed throughout the day to address service requests promptly.

- Collaborate with the service team to ensure technicians have all necessary equipment and supplies on their service trucks for the next day's appointments.

- Make outbound calls and answer high volume inbound calls, at times

- Maintain a high level of organization and professionalism in a fast-paced environment

- Participate in an on-call rotation every 5 weeks to handle emergency service requests outside of regular working hours

*Requirements:*

- Previous experience in a customer service role, preferably in a fast-paced environment

- Strong organizational skills with the ability to coordinate and schedule routes effectively with a strong understanding of the DFW metro

- Exceptional communication skills, both verbal and written

- Ability to multitask and prioritize tasks efficiently

- Salesforce knowledge and proficiency in using computers and technology.

- Team player able to contribute positively to an already fun and non-toxic environment

EcoWater Texas provides premium residential water treatment solutions. We have been a leader in the industry for nearly 100 years and our state-of-the-art products are in use worldwide. We are the authorized dealer for Dallas and a Berkshire Hathaway Company.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 – 44 per week

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed

Application Question(s):
* What is the longest you've ever been employed with one company?
* Do you have a thorough understanding of the DFW Metro?

Experience:
* Route planning: 2 years (Required)
* Customer service: 3 years (Required)

Ability to Commute:
* Dallas, TX 75229 (Required)

Work Location: In person
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