Scheduling Specialist

2 weeks ago


Dallas, United States Experis Full time

Experis ManpowerGroup has partnered with a leading Top 500 clients in the TX - Dallas North Learning Center Area for a Administrative Support role to assist their team. This is an on-site role. Scheduling Specialist/ Administrative Support REQUIRED AND PREFERRED QUALIFICATIONS: Work Location TX - Dallas North Learning Center Headcount Needed :1 Approved Max Rate: 23$/hour HOURS PER WEEK : 40 Expected Duration : 6 Months Top Skills Seeking : Relationship Building. (working within a team) Communication. Problem Solving. Education Bachelors degree preferred or one (1) two (2) years related experience and/or training; or equivalent combination of education and experience Work Experience One (1) two (2) years experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination. PURPOSE OF POSITION: The Scheduling Specialists primary role is to provide end-to-end scheduling execution for all FlightSafety internal/external customers, ensuring a best-in-class customer service experience. The Scheduling Specialist coordinates the administration of regulatory and operator training requirements between FlightSafety and its customers and clients. TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. Acts as the primary liaison and manages the customer/client scheduling process in accordance with operational procedures, specific training needs, and requirements that may impact schedule modifications Communicates continuously with customers/clients, Scheduling Lead/Manager, and applicable cross-functional partners to ensure timely coordination of information and accuracy of schedule Understand and adhere to regulatory requirements, including country specific guidance, and verifies training objectives and documentation Collaborates closely with Client Services team including supplemental and/or back-up support as needed to enrich the interactive success of the Customer Support department Familiarity with FlightSafetys suite of products and services to offer customers additional training, when available Assess, organize, plan and assign resources to customer training events, instructor training and qualifications Perform other related activities as assigned or requested KNOWLEDGE, SKILLS, ABILITIES: Excellent customer service skills Excellent verbal and written communication skills Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation Uses critical thinking to identify and optimize matrixed scheduling solutions Demonstrated flexibility to interact with a variety of internal customers and external clients Flexibility in working schedule and responsive support to client needs or changes Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook


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