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Residential Property Manager
1 month ago
Professional level position responsible for day-to-day administration, management, and operations of assigned residential property(s). Performs a variety of comprehensive administrative, customer service and supervisory tasks tailored to the unique needs of the assigned residential property(s). Works closely with senior HMD staff to develop and implement strategic and business plans for the assigned residential property(s). Plans, administers, allocates and monitors revenue and/or expenditures to ensure cost-effective management of the assigned property(s). Ensures that the physical components and appearance, along with the financial stability, of the assigned property(s) is maintained.
Essential Duties and Responsibilities:
MARKETING:
1. Attracts residents by advertising, obtaining referrals from current residents and other community agencies. Explains advantages of location and services and shows units to prospective clients.Maintains contact with residents to ensure their satisfaction and notifies them of new rules and procedures.
Responsible for acquainting new residents with the leasing documents, the community rules, the policies which affect the residents and emergency procedures.
Responsible for total leasing efforts and integrated marketing programs of the property to include: successful leasing of units; execution of all associated documentation accompanying the rental agreements; describing rental property and setting appointments; touring property with prospective clients; and general office work.
Responsible for effective customer service and communication skills.
FINANCIAL:Accomplishes the property’s financial objectives by collecting rents and security deposits; accurately recording the receipt of funds; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances in budgets; minimizing lease vacancies; determining market trends; and initiating corrective measures to meet financial objectives.
Responsible for adhering to the Area Median Income (AMI) limits established for the assigned property(s).
Depending on the assigned property(s), responsible for implementing the Housing Assistance Payment (HAP) rules and regulations and their application to the property(s).
Responsible for the cost efficient operation of the property(s) and responsible for elimination of waste in operating costs.
Prepares reports by collecting, analyzing and summarizing data and trends.
OPERATIONS:Maintains the assigned property(s) through lease enforcement; inspects vacant units and completes repairs; plans capital needs; installs and maintains security devices; enforces precautionary policies and procedures; and responds to emergencies. Enforces the lease and occupancy policies and procedures by taking action against residents who violate the lease.
Plans, organizes and directs the development and implementation of comprehensive residential management and maintenance operating systems.
Develops a preventative maintenance program that will ensure that the assigned property(s) is maintained according to the Uniform Physical Conditions Standards.
PERSONNEL:Initiates and is responsible for the interview process and selection of staff, promotions, disciplinary actions and terminations. In accordance with Housing Authority of the City and County of Denver (DHA) policies, procedures and applicable local, state and federal law, performs all personnel-related duties regarding supervision of staff including, but not limited to, performance reviews and disciplinary actions.
Works with Personnel Services staff to follow personnel policies to ensure accomplishment of DHA’s goals through effective recruitment, selection, training, performance appraisal, recognition and corrective/disciplinary action; maintains effective employee relations and complies with DHA policies and procedures and applicable local, state and federal law.
Recruits, develops and retains a diverse workforce for the organization; promotes teamwork, acceptance and productivity among persons exhibiting cultural, ethnic, gender, and other individual differences.
Ability to delegate responsibility appropriately and to provide leadership and motivation for a team approach and success of the property.
Ensures staff follows departmental policies and procedures and applicable local, state and federal laws and regulations that apply to DHA.
Maintains relationships with other departments within DHA, clients in the Community, suppliers, vendors and other professionals.
ADMINISTRATIVE:Provides to the senior HMD staff a variety of detailed and summarized reports through desktop auditing related to the operations of the department. Analyzes the reports and provides spreadsheets on the information.
Investigates and resolves resident complaints.
Responsible for driving to various property locations.
Communicates effectively with supervisor and uses proper judgment in keeping supervisor informed about important issues.
Responsible for the procurement of services and inventory for the assigned property(s).
Establishes goals and objectives of the assigned property(s), identifies required resources and develops plans for carrying out the work and assignments in a timely and efficient manner. Monitors and evaluates progress to ensure that policies and procedures are being implemented and adjusted as necessary to accomplish DHA’s mission.
Responsible for complying with Colorado Housing and Finance Authority (CHFA) Annual Management Review of the assigned property(s).
Responsible for maintaining a motivated and efficient staff.
If required, ensures compliance with Section 42 of the Internal Revenue Code governing Low Income Housing Tax Credit (LIHTC) properties, CHFA monitoring and requirements, investor requirements, and any other applicable laws, rules, regulations, closing documents, and other agreements applicable to the assigned property(s).
Must work the days and hours necessary to perform all assigned responsibilities and tasks, including responding to the 24-hour per day paging system.
Coordinates with appropriate staff to correct noted deficiencies, and set appropriate course of action or improvement plan.
Attends meetings and strategic planning sessions.
Attends required training and must pass any exams associated with the training.
Performs all other duties as assigned.
This list is not intended to be inclusive and may be expanded.
Minimum Education Requirements
Bachelor’s degree in business, public administration or management.
Minimum Experience Requirements
Minimum of three (3) years of experience managing residential properties, including demonstrated knowledge of residential real estate management and financial analysis.
Education/Experience Equivalency
A combination of appropriate education and experience may be substituted for the minimum educational requirements.
Licenses and/or Certifications
Must have a professional designation in the field of Real Property Management, Accredited Residential Manager (ARM) certificate from the Institute of Real Estate Management (IREM), Certified Property Manager (CPM) certification, Section 8 Housing Manager (SHM) or equivalent.
Valid Colorado driver’s license and maintains a driving record in accordance with the Personnel Policy.
