Customer Relationship Coordinator

1 month ago

orlando, United States CHEP Full time

Position Purpose

  • The Customer Relationship Coordinator acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves the ability to interpret customer needs and follow through to resolution. Each Customer Relationship Coordinator will support customers via phone and mailbox and will own the funnel of customer-facing activities related to emergency order fulfillment, issue/collection creation, invoice inquires, drive self-adoption and critical issue resolution.
  • This role requires a high level of expertise relating to customers in a consultative capacity to proactively identify account health related issues and seeking the best customer experience, with a strong drive for results. The Customer Relationship Coordinator needs to develop close relationships and work effectively with customers, vendors, and internal partners to resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders.

Scope

  • Number of Countries: 3 (US, Canada, Mexico)
  • Number of Locations: 800+ Supplier Locations


Major/Key Accountabilities

  • Actively managing inbound and outbound calls and emails to ensure all customer requests are actioned timeously.
  • Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers
  • Responsible for proactively notifying customers of ‘at-risk’ deliveries or collections as identified by systems, carriers, and internal partners in a timely manner
  • Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Account Managers
  • Providing logistics support and acting as liaison between the customer and Container Logistics for any e-loads (charges), delays or amendments.
  • Responsible for optimal customer account health across programs and systems (SAP, Blue Yonder, FourKites, Salesforce, BlueView, myCHEP, BRIX, PowerBI)
  • Support the process of program implementation by proper customer education, tracking of KPIs, timely invoice payment, and establishment of relationships
  • Providing program specific support to the Account Managers with regards to risk priorities and pro-active account monitoring
  • Resolving of queries, discrepancies and disputes related to billing and providing support to Finance to ensure overdue accounts receivable is being addressed.
  • Logging product, quality and service failures into Salesforce and escalating accordingly to Supply Chain for resolution.
  • Perform supplier maintenance tasks such as business reviews, account monitoring and problem resolution
  • Additional customer trainings and sharing of best practices as required.
  • Hybrid/Remote attendance which includes working up to (2) days in the office on a weekly basis


Measures

  • Inbound / Outbound Call and Email Monitoring
  • Customer Satisfaction (customer effort and quarterly transactional surveys)
  • Customer Account Monitoring & Asset Control Metrics
  • Resolution time for customer cases within scope
  • Ensure activities supporting customers and internal partners are performed in line with Service Level Agreements


Authority/ Decision Making

  • Working autonomously to manage Pallecon NA accounts
  • Customer Dispute Resolution (credits / invoice adjustments / corrections) within authority matrix


Key contacts

Internal

  • Sales, Account Management, Finance, Supply Chain & IT


External

  • Customers


Qualifications

Essential Qualifications: Business related college degree or equivalent experience

Desirable Qualifications: Supply Chain / Logistics Qualification


Experience

  • 3 – 5 Years Customer Service, Supply Chain or Account Management experience


Skills and Knowledge

  • Technical user: SAP; Salesforce; BlueView, Blue Yonder; FourKites, MyCHEP, BRIX, PowerBI
  • Strong interpersonal & communication skills
  • Strong attention to detail
  • Detail oriented with strong analytical skills
  • High learning agility (complex programs and billing structures across multiple products)
  • Ability to multi-task to effectively manage time and utilize resources
  • Intermediate MS Office skills (Outlook, Excel, Power Point)
  • Knowledge of the manufacturer/retail industry and supply chain
  • Continuous improvement mindset
  • Ability to work in a matrix environment


Languages

Essential

  • English

Desirable

  • Spanish


Base pay starting at $57,680.00/annually

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

  • Customer Relationship Coordinator

    2 months ago

    Orlando, United States CHEP Full time

    Position PurposeThe Customer Relationship Coordinator acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves the ability to interpret customer needs and follow through to resolution. Each Customer Relationship Coordinator will support customers via phone...

  • Customer Relationship Coordinator

    1 month ago

    Orlando, United States CHEP Full time

    Position PurposeThe Customer Relationship Coordinator acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves the ability to interpret customer needs and follow through to resolution. Each Customer Relationship Coordinator will support customers via phone...

  • Customer Relationship Coordinator

    1 month ago

    orlando, United States CHEP Full time

    Position PurposeThe Customer Relationship Coordinator acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves the ability to interpret customer needs and follow through to resolution. Each Customer Relationship Coordinator will support customers via phone...

  • Customer Relationship Specialist

    1 month ago

    Orlando, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Customer Relationship Specialist

    2 months ago

    orlando, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Customer Relationship Specialist

    1 month ago

    orlando, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Customer Relationship Specialist

    2 months ago

    Orlando, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Reliable Dispatch and Customer Service Coordinator

    2 weeks ago

    Orlando, Florida, United States Good Greek Moving & Storage Full time

    Job OverviewWe are seeking a skilled Dispatch and Customer Service Coordinator to join our team at Good Greek Moving & Storage. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our moving services.The ideal candidate will have 1-3 years of experience in operations/dispatch and possess excellent...

  • Office Furniture Installer Helpers

    4 weeks ago

    Orlando, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionOffice Furniture Installers CD Staffing is a locally owned and operated staffing firm based in Orlando, Florida with locations throughout Florida, North Carolina, and Tennessee. We currently have an opening with a large, well-known company in Orlando Area looking for Cubicles and Furniture Installers with Tools (See above) !Pay...

  • Client Relationship Manager

    4 weeks ago

    Orlando, United States Freeman Full time

    About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new...

  • Customer Support Coordinator

    2 days ago

    Orlando, Florida, United States ALLY BUILDING SOLUTIONS Full time

    Job OverviewWe are seeking a highly skilled Customer Support Coordinator to join our team of account executives at Ally Building Solutions. This role is crucial in supporting our sales strategy by providing exceptional customer service and ensuring internal efficiency.

  • Customer Service Coordinator

    1 month ago

    ORLANDO, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work Location: 2177 W Landstreet Rd, Orlando, FL 32809 Work Schedule: Candidate must be able to work 2nd shift, Tuesday to Friday from...

  • Customer Service Coordinator

    1 month ago

    ORLANDO, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work Location: 2177 W Landstreet Rd, Orlando, FL 32809 Work Schedule: Candidate must be able to work 2nd shift, Tuesday to Friday from...

  • Customer Service Coordinator

    1 month ago

    ORLANDO, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work Location: 2177 W Landstreet Rd, Orlando, FL 32809 Work Schedule: Candidate must be able to work 2nd shift, Tuesday to Friday from...

  • Banquet Cook

    3 weeks ago

    Orlando, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionHIRING BANQUETS LINE COOK –  IN Lake Nona, FL - CD Staffing is a privately owned Professional & Hospitality staffing firm with office locations in Florida, North Carolina, and Tennessee. We have immediate full-time openings for Lake Nona, FL. The Payrate will be DOE between $15-18 per hour. Open Availability RequiredMust...

  • Promotions Coordinator

    2 weeks ago

    Orlando, Florida, United States Spanish Broadcasting System, Inc. Full time

    Job Title: Promotions CoordinatorWe are seeking a highly motivated and organized Promotions Coordinator to join our team at Spanish Broadcasting System, Inc. This is a full-time position that will be responsible for coordinating all marketing and event activities for the company.Key Responsibilities:* Coordinate trade shows and events from beginning to end,...

  • Marketing Coordinator

    3 days ago

    Orlando, Florida, United States American Pools & Spas Full time

    Job TitleThe estimated salary for this role is $60,000 - $80,000 per year.About UsAmerican Pools and Spas is a family-owned swimming pool construction company dedicated to delivering exceptional customer service. Our values include integrity, family, quality and innovation, and ownership.Job DescriptionWe are seeking a skilled Marketing Coordinator to create...

  • Aviation Customer Advocate

    2 days ago

    Orlando, Florida, United States Textron Full time

    Aviation Customer AdvocateEstimated Salary: $100,000 - $160,000 per yearWe are seeking an experienced Aviation Customer Advocate to join our team at Textron Aviation. In this role, you will be responsible for ensuring customer satisfaction by coordinating with the Service Center Team, responding to customer inquiries, and fostering a positive relationship...

  • Customer Service Coordinator FL

    4 weeks ago

    Orlando, United States Penske Truck Leasing Co., L.p. Full time

    Position Summary:Please ensure you read the below overview and requirements for this employment opportunity completely. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work Location: 2177 W Landstreet Rd, Orlando, FL 32809...

  • Customer Service Coordinator FL

    1 month ago

    orlando, United States Penske Truck Leasing Co., L.P. Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work Location: 2177 W Landstreet Rd, Orlando, FL 32809 Work Schedule: Candidate must be able to work 2nd shift, Tuesday to Friday from 2:30pm to 11pm and...