Claims Service Rep
2 weeks ago
To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?
What you will be doing:
- Provide customer support via incoming calls, acting as the first point of contact after property damage.
- Gather customer details and validate insurance coverage.
- Create claim reports for the transition to a Claims Examiner.
- Respond in a timely manner to all customer inquiries.
- Accurately enter customer details into the database.
- Ensure that QA metrics are met regarding customer satisfaction and call management.
- Identify and escalate complex issues to leadership for resolution, as needed.
- Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
- Perform other duties, as assigned.
Education, Experience, and Licensing:
- High School diploma required.
- 2+ years' experience in a Contact or Call Center environment required.
- FNOL experience preferred.
- Effective communication skills.
- Strong problem-solving skills.
- Ability to remain calm under pressure.
- Strong organizational and time-management skills.
- Proven ability to be adaptable and flexible.
- Strong attention to detail.
- Friendly, patient, and empathetic demeanor.
- Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
- Desire to live Slide's Core Values.
What Slide offers to you:
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology
Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide
2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal
2024 TOP WORKPLACE - Tampa Bay Times and USA Today
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