Account Fraud Manager

The Account Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to account fraud and non-card transactions, such as check, ACH and wire. This includes the supervision of employees, tasks and projects within the account fraud team and in accordance with the Credit Union’s mission statement and strategic plan. This position assures that fraud situations, including negative balances and losses are promptly and properly worked in compliance with the Credit Union’s policies, procedures and guidelines. This position monitors department service levels while working on cross functional teams to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities will also include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues.

Work Location - This position is an onsite or hybrid working arrangement. Hybrid arrangement includes commuting to our East Lansing, MI headquarters 2-3 days per week.

Schedule - Monday-Friday 8:30am-5:00pm Eastern Standard Time; Additionally, having flexibility to support team/answer questions during standard branch hours as needed.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with an immediate 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave

Essential Duties and Responsibilities

Account Fraud Manager I:

• Directly supervise the Account Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Coach and mentor employees, including but not limited to establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings.
• Educate and empower the Fraud Prevention team to find creative solutions to resolve account fraud matters and assist members with financial obligations.
• Develop and implement strategies designed to minimize fraud losses (both external and internal), increase operational efficiencies, and ensure ongoing compliance with laws and regulations.
• Responsible for building a solid and positive working relationship with fraud prevention vendors and business partners and for obtaining current vendor due diligence information at least annually, reviewing third-party vendor performance monthly, and pro-actively developing or redefining existing third-party relationships on an as-needed basis.
• Resolve member and employee concerns in their entirety from research to resolution through active listening, collaboration, and follow up.
• Review fraud accounts for charge-off per Credit Union policy and accounting standards, and assist with reporting fraud charge-offs to the Board.
• Understand the financial impact fraud prevention has on the financial statements of the Credit Union and use this understanding to forecast trends, produce reports, and establish initiatives based on forecasted data.
• Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions.
• Escalate identified fraud trends and instances in a timely manner to the appropriate teams for communication to the organization and to affected members.
• Responsible for staying up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union.
• Develop strategies and goals to reduce exposure to fraudulent transactions and fraud account charge-offs. Plan and apply strategic thought in finding ways to meet and exceed the department goals, including monitoring fraud and charge-off trends.
• Serve as a lead on projects related to fraud prevention.
• Responsible for providing input into the Fraud Prevention Department’s relevant policies and procedures, annual budget and strategic plan for submission to senior management.
• Responsible for maintaining current systems, fraud technology, alerts, and reporting while working to identify gaps in efficiency and potential solutions.
• Contribute to community involvement efforts by volunteering to represent the Credit Union at such activities or serve on committees or boards as appropriate.
• Participate in risk management committees designed to evaluate fraud risk at the Credit Union.
• Maintain integrity, ethics, and professionalism in all actions and conversations with or regarding credit union members and their accounts.
• Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines and ensure that employees receive the necessary training to comply with applicable requirements.
• Handle complex situations finding the most appropriate solution with confidence, knowledge, and creativity.
• Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws.
• Perform other duties and assist other employees, as assigned

Senior Account Fraud Manager:

• All of Level I duties and responsibilities.
• Perform all tasks consistently, accurately, and at a highly professional level.
• Demonstrate an expert-level knowledge of Credit Union policies and procedures.
• Demonstrate the ability to develop and implement innovative, enterprise-wide business solutions that improve the Credit Union’s ability to mitigate operational, compliance, transactional, strategic, information security, and other risks.
• Demonstrate the ability to accept increasingly complex duties and responsibilities and perform additional duties to an expert level.

Knowledge, Skills and Abilities Required

Account Fraud Manager I:

• High school diploma or GED required.
• Bachelor's Degree with a concentration in criminal justice, financial crimes, or other business related preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation with a minimum of three years of leadership experience is required.
• Pursuit or completion of a fraud related certification program, such as those offered by the IAFCI, CFE and CFCS is required.
• Working knowledge of financial institution fraud prevention strategies is required.
• Knowledge and understanding of fraud prevention software with the following capabilities: view and report creation, letters, screens, user control creation and maintenance, dashboards, exports, field configurations, workflows, etc. is required.
• Experience in fraud prevention with a progressive level of responsibility is preferred. Knowledge of the Credit Union’s account products, services, policies, and procedures strongly preferred.
• Solid knowledge of Regulation E and other applicable regulations, preferred.
• Ability to recognize and mitigate transaction and account fraud risk.
• Experienced in Microsoft Office products, and other database management software.
• Ability to maintain a high level of confidentiality.
• Work independently with limited supervisory direction, using knowledge, judgment, and resources to address unfamiliar situations affecting the Fraud Prevention Department.
• High level of understanding and demonstrated ability in organization competencies to include task management, decision making and problem solving, strategic thinking, personal accountability and initiative.
• A high level of communication skills including interpersonal, written and verbal skills necessary to relate to employees, coworkers and vendors in a professional, courteous, effective manner.
• Ability to work through complex and sensitive situations in an empathetic and kind manor, leveraging Credit Union resources to offer solutions.
• Ability to handle multiple projects simultaneously and meet deadlines in a timely manner.
• Ability to review, research, and negotiate with vendors on new and current products and services.

Senior Account Fraud Manager:

• All of level I knowledge, skills, and abilities.
• A minimum of five years of leadership experience in financial crimes required.
• Excellent verbal and written communication skills to effectively present fraud issues, risks, or trends to executives and outside officials.
• Expert knowledge of all applicable regulations.
• Ability to recognize and mitigate fraud risks.
• Exhibits an expert level to establish and maintain harmonious working relationships with co-workers, employees and external contact and able to work effectively in a professional team environment.
• Expert level of ability to analyze and resolve increasingly complex problems.

Physical Demands and Work Environment

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in hybrid or onsite working arrangements.

Disclaimer

The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be constructed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the rights of any
supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. MSU Federal Credit Union is an affirmative-action, equal-opportunity employer.
Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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