Customer Support Representative

2 weeks ago


Sacramento, United States UniFirst Full time

Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. Enjoy a 5-day work week with weekends off Immediate opening with on-the-job training provided.

  • Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
  • Provide excellent customer service to both customers and company personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through the company's escalation process.
  • Partner and provide administrative support to the Sales Department.
  • Perform basic data entry and other administrative duties.
Qualifications
  • 2 years of customer service experience in an administrative setting is preferred.
  • Prior accounts receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal & written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.


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