Patient Service Representative

1 week ago

Cherry Hill, United States US Radiology Specialists Full time
US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 145 outpatient imaging centers across 14 states, our team conducts nearly 6 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.

Please note - This position will work at 2 locations and does require the ability to work nights and weekends.

The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

  • Location: Cherry Hill, NJ and Voorhees, NJ (Rt. 73) - This position will work at both locations
  • Schedule: Hours may vary but will require some nights and weekends
  • Position type: Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use
  • Achieve accurate and complete data entry of each patient
  • Check insurance eligibility
  • Calculate deductibles and coinsurances
  • Collect and post co-pays, coinsurances and balances
  • Daily data entry/computer work
  • Keep accurate journal sheets of all payments posted
  • Schedule appointments. Explain studies, procedures and preps to patients
  • Answer the telephone, fax reports, request and release images
  • Contact referring physician offices as needed
  • Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
  • Perform all duties according to company/office policies, procedures and standards of conduct
  • Regular attendance
  • Mandatory overtime as needed
  • Punctuality and regular attendance
  • All other duties as assigned
QUALIFICATIONS
  • Experience in an administrative healthcare position preferred
  • Good computer skills, proficient keyboarding and data entry skills
  • Working knowledge of insurance and billing functions a plus
  • Knowledge of medical terminology and anatomy a plus
  • Excellent communication skills
  • High school diploma or equivalent
  • Detail oriented and ability to multitask in a busy work environment
  • Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
  • Working knowledge of RIS/PACS system
  • Ability to communicate verbally and in writing with patients, their family members and coworkers
Physical Demands of the Position - The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.

Working Conditions - The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients' family members, coworkers and vendors.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. At any time and without advance notice, management may assign new duties, reassign existing duties, or eliminate duties.

US Radiology provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

US Radiology is an equal opportunity employer.

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