Strategic Account Manager

1 month ago

Boston, United States Launch Labs Full time

We're seeking a highly motivated and experienced Strategic Account Manager to join our growing sales team. In this role, you'll have the exciting opportunity to work closely with our largest customers, serving as their trusted partner and strategic advisor. Your primary focuses will be to maintain and increase revenue in key strategic accounts, expand named high potential accounts and sell key net new accounts.

As a Strategic Account Manager, you'll play a critical role in driving success and maximizing revenue growth with key enterprise customers. You will be responsible for managing a book of strategic accounts and implementing initiatives to improve net revenue retention across that cohort of customers and drive net new business. You'll partner closely with our support, product. solution engineers, marketing, business development and leadership teams to drive results for our business, prospects and customers.

About us:

At Zenhub, our mission is to help make software teams more productive. Our product is used by more than 8000 organizations around the world to help plan and track software projects and provide visibility into progress and key milestones for the wider organization.

We're backed by three of Canada's most prominent venture firms, Yaletown Ventures, BDC Capital and Ripple Ventures, as well as Axiom Zen, an award-winning product studio responsible for breakout hits in the Web3 space like Dapper Labs, CryptoKitties and NBA TopShot.

What you'll do:

    • Establish and maintain a mapping of key relationships within your accounts, including: user influencers, champions, technical influencers, and economic buyers
    • Understand the unique needs and objectives of each customer, and proactively identify opportunities to expand product adoption and drive incremental value
    • Collaborate with customers to understand the value of Zenhub and measure the effectiveness of our product in meeting their goals and objectives
    • Partner with our customer success team to develop and implement strategic account plans to drive customer retention, renewal, and expansion
    • Run net-new inbound deals of a certain threshold from marketing qualified lead, through demos, trials and value proving processes
    • Work closely with our marketing team to create targeted campaigns and initiatives to enhance customer engagement and promote product adoption
    • Work closely with our Business Development team to create targeted campaigns and initiatives to enhance drive net new conversations at existing enterprise accounts and key prospect targets.
    • Accurately deliver revenue forecasts: reliably and consistently deliver pipeline forecasts and insights that build confidence that we will meet or exceed our targets
You're a great fit if you:
    • Have 5+ years experience managing a book of enterprise customers, ideally in a strategic account management or sales role (think $50k + deals)
    • Have a proven track record of generating expansion revenue and improving net revenue retention through strategic selling
    • Understand that you always have to be prospecting early stage conversations
    • Have the ability to build and nurture relationships with key stakeholders at all levels of an organization, from end users to C-suite executives
    • Have excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences
    • Collaborative mindset with experience working cross-functionally to achieve common goals
    • Self-motivated and driven with a passion for delivering exceptional customer experiences
    • Share our values: Own it, growth mindset, team integrity, experiment & iterate, customer empathy
    • Bonus: you've sold to a technical audience in a previous role, or have prior experience selling within the DevOps space


More about Zenhub:

We're proudly Great Place to Work Certified 100% of our surveyed team members said Zenhub is a great place to work, and we received a 94% average Trust Index© Score from our team members.

Don't sweat it if you don't have everything listed in the role description. One of our values is "Growth Mindset". If you have some of the qualities listed above, and are excited about the role and motivated to learn - we want to hear from you

At Zenhub our people are the priority. We believe the more perspectives we embrace, the stronger our team. We recruit the best, and welcome people of all backgrounds regardless of race, religion, sexual orientation, gender identity, national origin, age, or ability. With a focus on respect and a commitment to continuous learning, we're building an inclusive culture that supports our team in doing their best work. We work hard to provide our full-time team members perks that make their lives better by offering:

• Boundaryless working style. We want our team to work from wherever is best for them. Whether you prefer to work from the comfort of your home office or from our bright, spacious, and dog-friendly collaboration hub, we support you. For those opting to wfh, we offer a generous monthly stipend to cover ongoing remote work expenses. If you opt to join us in-office, we'll contribute to your commute expenses or bike maintenance.

• Flexible vacation. We work hard and it's important we take time to recharge. We have a flexible time off policy with no hard limit and encourage our team members to take a minimum of 3 weeks off per year.

• A commitment to continued learning and development. We provide an annual professional development budget to use towards conferences, classes, books, and other opportunities to maintain and expand your skill set.

• Fitness reimbursements. Stay fit with our monthly reimbursements for health-related benefits like gym memberships, fitness apps, and personal training.

• Top-of-the-line equipment. In addition to receiving a company smartphone of your choice with a paid voice/data plan, every team member receives a generous annual new tech budget to try new gadgets, tools, and platforms.

• Flexible parental leave + top up. We understand the importance and demands of a growing family. In addition to state, provincial, and federal leave allowances, parents on our team are eligible for leave top-up and have the ability to create flexible schedules or take days off when family needs to come first.

• Social Connection. Our team has access to a shared collaboration space in Vancouver, but we're committed to remote-first. We're focused on fostering strong relationships and an equitable experience no matter where in the world you're working.

Check out our careers page to learn more about what other benefits we offer

  • Strategic Account Manager

    1 month ago

    Boston, United States Applause Full time

    Strategic Account Manager The Strategic Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients and securing...

  • Strategic Account Manager

    6 months ago

    Boston, United States Future Electronics Full time

    About the roleAs a Strategic Account Manager, you will be responsible for developing new Future Electronics customers while maintaining and delighting current customers within your local geography. You will be managing all aspects of customer engagement including: customer’s demand schedule, credit issues, quote management, and product knowledge. This role...

  • Strategic Account Manager

    3 weeks ago

    Boston, United States HqO Full time

    About HqO HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools...

  • Strategic Account Manager, Northeast

    1 month ago

    Boston, United States Bracco Diagnostics Inc Full time

    Bracco Diagnostics Inc. is a subsidiary of Bracco Imaging which is part of the overall Bracco Group. The Company specializes in the clinical development, marketing and sales of diagnostic contrast imaging agents. Bracco Diagnostics Inc. primarily markets its products to hospitals throughout the United States. Bracco Diagnostics Inc. is committed to the...

  • Strategic Account Manager

    4 weeks ago

    Boston, United States eClinicalWorks Full time

    Description We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great,...

  • Strategic Account Director

    3 weeks ago

    Boston, United States American Heart Association Full time

    National Strategic Account Director, Clinical StudiesBoston, MassachusettsOverviewAs we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association,...

  • Strategic Account Director

    2 weeks ago

    Boston, United States American Heart Association Full time

    National Strategic Account Director, Clinical StudiesBoston, MassachusettsOverviewAs we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association,...

  • Retirement Strategic Accounts

    6 months ago

    Boston, United States Natixis Investment Managers Full time

    Description Overview: At Natixis Investment Managers, our Strategic Accounts team is dedicated to cultivating and expanding relationships with key clients in the US Defined Contribution marketplace. We achieve this through collaborative partnerships with Record-keepers, Retirement Aggregators, Regional Banks, National Wire and Independent...

  • FinServ Strategic Account Manager- Northeast/New England

    5 days ago

    Boston, United States Informatica Llc Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Director Strategic Accounts PAC

    1 month ago

    Boston, United States Molnlycke Health Care Full time

    Are you passionate about delivering impactful solutions and maintaining a premium market position?Join Molnlycke Healthcare as a Director of Strategic Accounts for the Post-Acute market where you'll play a crucial role in supporting Skilled Nursing Home Chains, Home Health National Chains, National Hybrid Dealers, and Wound Care Clinic Networks.Your...

  • Strategic Account Manager

    5 days ago

    Boston, MA, United States Paycom Full time

    Job Details Level : Experienced Job Location : Boston Office - Boston, MA Position Type : Full Time Education Level : Bachelor's Degree Salary Range : $90,000 to $95,000 per annum Travel Percentage : Up to 75% Job Category : Sales This position has an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1...

  • Strategic Account Director

    3 weeks ago

    Boston, Massachusetts, United States Clarivate Full time

    Job SummaryClarivate seeks a Strategic Account Director - Life Sciences Solutions to join our team. This is a unique opportunity to work with our largest Life Sciences clients, driving revenue growth and expanding our presence in the industry.About the RoleAs a Strategic Account Director, you will be responsible for developing and implementing a global...

  • Accounting Manager

    1 month ago

    boston, United States Atlantic Group Full time

    DETAILS:Industry: Private EquityPosition: Accounting Manager (Management Team)Location: Boston, MaSchedule: Hybrid (3 days in office)Compensation: $155K + 30% Bonus + Fully Paid BenefitsQUALIFICATIONS:8 + years of experience in public/or private accountingCPA strongly preferredExperience reviewing or managing a small teamJOB DESCRIPTION: Financial Reporting:...

  • Accounting Manager

    1 month ago

    Boston, United States Atlantic Group Full time

    DETAILS:Industry: Private EquityPosition: Accounting Manager (Management Team)Location: Boston, MaSchedule: Hybrid (3 days in office)Compensation: $155K + 30% Bonus + Fully Paid BenefitsQUALIFICATIONS:8 + years of experience in public/or private accountingCPA strongly preferredExperience reviewing or managing a small teamJOB DESCRIPTION: Financial Reporting:...

  • Account Manager

    3 weeks ago

    Boston, United States Coralogix Full time

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, track, and security events with features such as APM, RUM, SIEM,...

  • Associate Account Manager

    3 weeks ago

    Boston, United States Veolia North America Full time

    Company Description A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and...

  • Regional Sales Director, Strategic Account Managers

    1 week ago

    South Boston, United States Invivyd Full time

    ABOUT US There are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers. At Invivyd, Inc., we take...

  • Regional Sales Director, Strategic Account Managers

    1 week ago

    South Boston, United States Invivyd Full time

    ABOUT USThere are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers.At Invivyd, Inc., we take those...

  • Senior Account Manager

    1 month ago

    Boston, United States Cybba Inc Full time

    Company Description Cybba is a digital services and advertising agency that provides customized solutions for brands worldwide. Using advanced data analytics, Cybba offers digital marketing strategies such as customer segmentation, digital display ads, onsite optimization, and email remarketing technologies to increase customer conversion rates, reduce cart...

  • Strategic Customer Growth Manager

    1 week ago

    Boston, Massachusetts, United States Talon Full time

    About Talon.OneTalon.One is a cutting-edge technology company that empowers businesses to drive customer success and growth. Our API-driven product is designed to help companies streamline project management, enhance enterprise solutions, and connect customers with their marketing goals.Job SummaryWe are seeking an experienced Strategic Customer Growth...