Player Development Manager

3 weeks ago

Columbus, United States Caesars Entertainment Full time
Job Description

QUALIFICATIONS:
  • Directly and through staff, drive revenue, maximize profits and increase market share by generating new customer traffic, retaining existing valuable clients, and growing the overall value of the customer base.
  • Analyze department expenses and customer development efforts to ensure maximum profitability.
  • Represents management at special events and promotions; greeting and hosting customers ensuring high standards of courtesy, friendliness, and hospitable attitudes are maintained by all employees.
  • Assists in special events planning with emphasis on invitation list development.
  • Plans, schedules and makes necessary arrangements for selected gaming customers and groups.
  • Assists customers with complimentary privileges.
  • Investigates all complaints and comments from customers.
  • Prepares and coordinates the periodic performance review of assigned personnel.
  • Works closely with support departments, including hotel, food, special events and gaming operations to ensure cohesive and quality service for the VIP's.
  • Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with its Mission, Vision and Values, the Code of Commitment, and Service Profit Chain
  • Create and ensure an entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Actively participate in personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary action
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Responsible for performance management of player development team.
Qualifications:
  • College degree preferred in Marketing, Sales or another related field.
  • Three to five years Casino Marketing and/or VIP Services experience required; including use of Salesforce.
  • Previous experience required in a supervisory capacity working at a casino property or Sales team management experience.
  • Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
  • Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations.
  • Ability to analyze problems and apply logical/cost effective solutions.
  • Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
  • Must be flexible in schedule to work nights, holidays, and weekends.
  • Must have an outgoing, energetic and enthusiastic attitude.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.
  • Flexibility with scheduling, including shifts and days off.
  • Strategic thinker and comfortable with both people and data
  • Must have knowledge of casino operations and VIP complimentary programs.
  • Must have computer skills including Office Suites and Salesforce.
  • Must have the ability to lead and motivate teams towards performance goals.
  • Strong people skills and communication skills a must.
  • Must qualify for, obtain and maintain a gaming license from the Ohio State Lottery.
  • All other duties assigned by Director of Marketing and property leadership team.

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