Deputy Director

The New York City Employees’ Retirement System (NYCERS) was founded in 1920 by the New York State Legislature and serves a membership of nearly 375,000 active, vested, retired members and beneficiaries. NYCERS is a defined‑benefit retirement plan and a cost‑sharing, multiple‑employer public employee system. Employees receiving this benefit also enjoy a hybrid work environment with partial onsite work and telework, along with other City benefits such as healthcare, vision, dental, and the City’s retirement plan. Job Description The Membership and Service Division is seeking a Deputy Director who will support all activity within the Division under the direction of the Membership and Service Director. The role includes strategic planning, performance management and measurement, process improvement, change management, recruiting, training, and people leadership. As NYReCS enters its second phase of the Legacy Replacement Project, responsibilities will evolve to align with the new system and the Division’s reorganization. Success in the role will require: A service mindset and leading with members and member experience in mind. Ensuring the Division has measurable goals, clear SLAs, and detailed plans to achieve and maintain service levels. Driving continuous process improvement and automation activities across the Division. Conveying information, ideas, and expectations clearly and efficiently, fostering collaboration, engagement, strong relationships, trust, and productivity within teams; building effective lines of communication with the director and informing them of progress. Facilitating collaboration within the Membership and Service Division and with internal and external stakeholders such as NYC Health and Hospitals, MTA, NYC OPA‑FISA, and other City agencies. Navigate and facilitate organizational transitions, managing resistance, setting expectations, inspiring others, and modeling desired behaviors. Allocate necessary resources to support change efforts, identifying staff, technology, or tools, and mitigating potential issues. Effectively evaluate, track, and improve performance of individuals, teams, and the organization through clear objectives, monitoring, feedback, and growth facilitation. Develop comprehensive performance plans outlining objectives, strategies, and action steps to achieve desired outcomes; analyze performance data to identify trends and inform decisions. Approach complex situations, gather and analyze information, delegate decision‑making, develop effective solutions, and encourage innovative thinking and creative problem‑solving. Required Experience Minimum of two years as a manager with direct reports in managerial and/or supervisory positions. Prior experience in Benefits Administration/Operations, including defined‑benefit retirement plan administration or related experience. Minimum Qualifications A baccalaureate degree from an accredited college or university plus 12 credits in mathematics, statistics, accounting, and/or actuarial science, with four years of full‑time experience implementing a retirement plan involving those computations; at least 18 months of that experience must have been in an administrative, managerial, or executive capacity or supervising professionals executing retirement plan provisions. An associate degree or 60 credits from an accredited college or university plus 12 credits in mathematics, statistics, accounting and/or actuarial science, and six years of satisfactory full‑time experience as indicated in item 1. Education and/or experience equivalent to items 1 or 2; however, all candidates must have at least 60 credits from an accredited college or university, the required 12 credits in mathematics, statistics, accounting, and/or actuarial science, and 18 months of supervisory, administrative, managerial or executive experience as described in item 1. Preferred Skills Knowledge of NYCERS operations. Innovative and creative thinking. Strong decision‑making skills and ability to optimize resources to deliver high‑quality results on multiple priorities. Flexible team player who can lead effectively and provide support to others. Excellent written, verbal, and interpersonal communication skills. Detail orientation and strategic thinking. Ability to review data, create and present detailed reports on processes, and understand reporting requirements and forecasting. Strong planning, organizational, and time‑management skills. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered through this program. Public Service Loan Forgiveness As a prospective City of New York employee, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss the residency requirement with the agency representative during the interview. Additional Information The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and to maintaining a work environment free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr