Contract Compliance Monitor

Contract Compliance Monitor – Transdev North AmericaPosition: Contract Compliance SpecialistDivision: Paratransit | Location: San Francisco Brokers Office | Section: Operations | Salary: $21.54 – $25.50 per hour (DOQ) | Position Type: Non‑Exempt | Benefits: Health, Dental, Vision, 401K, Commuter BenefitsPosition OverviewReporting to the Director of Operations, the Contract Compliance Specialist monitors all aspects of performance for SFMTA Paratransit contracted van and taxi operators, including the San Francisco Paratransit Debit Card program. The role requires dependable work, integrity, and the ability to produce high‑quality work with minimal supervision. Responsibilities span monitoring, inspections, reporting, and regulatory compliance.Key ResponsibilitiesMonitor service quality using SF Paratransit scheduling/trip and debit card transaction databases.Inspect van and taxi operations, facilities, records, vehicles, and audit training programs (passenger assistance, disability awareness, sensitivity, substance abuse, etc.).Follow up on specific complaints, especially serious or recurring ones.Develop and file field observation reports, general activity summaries, transaction and trip audit reports, and special reports as directed.Coordinate oversight of federal, state, local, and contractual requirements (FTA drug/alcohol testing, NTD reporting, SFMTA annual reporting, city and county taxi ordinances, and SFMTA minimum requirements).Manage multiple tasks and deadlines with strong documentation and time‑management skills.Represent the company professionally when interacting with the public and team members.Other DutiesAttend scheduled service‑provider, advisory committee, or public meetings; prepare minutes.Give presentations on SF Paratransit rules and procedures in instructional and community outreach settings.Coordinate programs such as Group Van and Stair Assist.Support Transit Planner on van‑service projects.Perform general office work including data entry, filing, call‑center assistance, and other duties as assigned.Skills, Knowledge & AbilitiesUnderstanding of paratransit driver training requirements (taxi, PAT/PASS).Basic knowledge of vehicle preventive maintenance programs.Valid California driver’s license (C or B) with ≤2 moving violations in last 5 years; no DUIs.Clear communication skills; ability to interact sensitively with diverse groups.Sound judgment, critical thinking, and investigative skills.Advanced computer skills with MS Office Suite (Outlook, Word, Excel, PowerPoint).Proficiency with transit scheduling software such as Trapeze PASS is a plus; quick learner required.Ability to comprehend federal, state, local laws and contract provisions.Second‑language proficiency preferred.Experience & EducationHigh school diploma or GED required.Four‑year college degree or at least 2 years of college preferred.Minimum two years of general work experience required.Preferred: ≥3 years of progressively responsible work in a fast‑paced operations environment.Experience working with elderly/disabled populations desired.Work Environment95% of work is in a clean, professional office environment compliant with ADA architectural standards. Minimal lifting (≤25 lb). The remaining 5% may be off‑site but not in hazardous settings.Work ScheduleFull‑time, Monday–Friday, 8 AM–5 PM. Flexibility required for early mornings, evenings, nights, weekends, and some holidays.Accommodations & Disability InformationReasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Transdev complies with federal and state disability laws. Contact jobs@transdev.com for required accommodations.Drug‑Free WorkplaceApplicants must be eligible to work in the United States without sponsorship, and succeed a pre‑employment drug screen.Equal Employment OpportunityTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. #J-18808-Ljbffr