Compliance Contract Administrator

Description
TITLE: Compliance Contract Administrator

REPORTS TO: Associate Director of Compliance

DEPARTMENT: Property Management

STATUS: Regular, Full-Time, Non-exempt

SCHEDULE: Monday - Friday 8:30 AM - 5:00 PM; Hybrid; 3 Days onsite, 2 Days remote

PAY RATE: $32 - $36/hr

Summary
Under the direct supervision of the Associate Director of Compliance, the Compliance Contract Administrator is primarily responsible for maintaining the compliance of all subsidy contracts (HUD Section 8, Section 8 Vouchers – SFHA, CoC, etc.) current for existing properties in TNDC's portfolio.

Additionally, this position will be responsible for maximizing rent revenue and managing contract rent increases based on the regulatory program and related compliance requirements specific to each property. The Compliance Contract Administrator position will keep current with industry changes to the Section 8 Renewal Guide and other regulatory updates which may impact the work to be carried out.

Essential Duties
Administrative

• Track and timely administer the execution of annual renewals of Project-based Section-8, HUD and Continuum of Care (CoC) contract rent increases.
• Work with A/R Specialist and Associate Director of Finance to update resident rent subsidy ledgers to reflect rent subsidy increases.
• Enter contract rent increases for all properties into Yardi system by updating Market Rents, creating interim and annual certifications reflecting increased contract rents.
• Ensure portfolio compliance with subsidy and regulatory contracts by implementing processes to fulfill contracted program requirements.
• Contribute to the overall success of the Compliance & Property Management Department by developing a thorough understanding of TNDC's Managements methodologies, tools, policies, and procedures to enhance information dissemination; keeping team members informed of work status; actively seeking assignments and proactively seeking opportunities to provide assistance as needed; and attempting to find new approaches to improve ease of contract renewals and rent increases for subsidized units.
• Other duties as assigned.

Reporting

• Generate reports for review of Associate Director of Compliance and Senior Director of Property Operations to support business decisions.
• Generate reports to support portfolio compliance with recertifications and leasing policies.

Stakeholder Engagement

• Conduct in-depth trainings on subject matter items.
• Follow up with Managers on any outstanding, past due annual Tenant income certifications due before contract rent increase effective date.
• Responsible for optimizing contract renewal and rent increase options and presenting them to the Asset Management and Compliance team for review and recommendation.
• Responsible for building and maintaining relationships with the local Housing Authority staff as well as with the local Housing and Urban Development and/or designated PBCA staff. Part of the relationship building includes attending industry and partner meetings.
• Act as a contact point of queries form regulatory agencies in relations to contract management and rent increases.
• Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client/staff relationships and related work products.

Qualifications
REQUIRED SKILLS
Knowledge and skills:

• Excellent analytical and problem-solving skills.
• Flexible, creative team player.
• Dependability, initiative, and follow-through.
• Effective writing, communication, and organizational skills.
• Ability to interface effectively with property management and other staff.

Physical Requirements:

• Ability to coordinate eyes, hands, and fingers in performing word processing.
• Ability to exert light physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing for brief periods of time.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents including references, rent checks, timecards, tax statements, bank statements, credit reports.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing.

Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities.

Environmental Adaptability:

• Ability to work in an office environment.

Mathematical Ability:

• Strong knowledge of common mathematical functions (addition, subtraction, multiplication, and division) and an ability to solve common mathematical problems.

Minimum Qualifications

• Bachelor's degree in Business Management, Community Development, or related field. Two (2) or more years of related field, financial analysis/reporting experience in property/project management.
• Demonstrate industry knowledge of regulatory requirements related to affordable housing.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse group and individuals and manage multiple projects.
• Computer literacy with MS Office Suite Programs.

Preferred Qualifications

• Knowledge of Property Management Software Systems (Yardi).
• Knowledge or experience with TRACS Software.
• Knowledge of residential property management, building systems and housing quality standards.
• Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, or Russian-English.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.