Product Support Sales Manager

4 weeks ago

Raleigh, United States Jordan Sitter Associates Full time

01st May, 2024SUMMARY Responsible for the leadership and direction efforts of the Product Support Sales Representatives (PSSR) in assigned regions to provide a smooth, efficient, and profitable process of activities engaged in selling parts and labor to achieve profitable growth. Reporting to the VP of Product Support and leading a team of ~16 this position is responsible for increasing construction division parts and service sales through effective leadership of the Product Support Sales Representatives (PSSRs). Strategically pursue future growth of parts and service sales, rebuilds, hydraulics, CVA's, and Equipment Management. Manage the company's Machine Autonomy solutions through parts, service, and sales opportunities within a go-to-market strategy. DUTIES Manage parts and service sales process through leadership, guiding, and directing Product Support Sales Representatives for the Construction Division throughout the sales quoting, execution, and relationship building processes. Measure sales representatives through utilization of our CRM system to ensure we are capturing and recording sales activities timely including PAR completion. Manage and adjust rep coverage to optimize territories using the OEM and dealer's analysis tools. Enhance parts and service sales through implementation of new growth opportunities including machine and component rebuilds, eCommerce, PSE's, hydraulics, CVA's, TM&R, welding, contract labor, and merchandising programs. Design and deploy current go-to-market offerings that align with our Strategic Goals to increase Product Support sales, improve customer relations, and further increase the profitability of the Company. Lead Doubling Services initiative through development and execution of PSE's, OLGA lead generation, Big Rock targets and market segments to achieve metrics while increasing revenue dollars through annual growth projections. Manage Merchandising Programs for key vendors to ensure maximum rebates are submitted and obtained. Develop, negotiate, and manage key account (mining) on-site service agreement. Conduct customer facing site visits for sales support, adoption, and training opportunities. Partner with General Service Manager and General Parts Manager to ensure alignment within key performance indicators and customer satisfaction. Implement Equipment Management Initiatives to help customers reduce after failure repairs and better manage their equipment. Develop and manage go-to-market sales offerings for Machine Autonomy including fully autonomous mining jobsite solutions. Create and manage on-site deployment of autonomous solutions through our Machine Autonomy Specialist and other autonomy site service professionals including on-boarding specialists, application specialists, and autonomous technicians. Attend construction industry conferences and contribute best practices within the territory with regards to market segmentation Manage, process, and evaluate PSSR commissions while incentivizing profitable and sustainable growth. REQUIREMENTS Bachelor's degree preferably in business or management. 7+ years related experience and/or training in Parts, Service, Product Sales Support, and/or Outside Sales; or equivalent combination of education and experience. Five years prior industry experience with management, leadership, and sales experience. Over 5 years work experience in a similar industry with service supervision/management. Must have a valid driver's license with a safe driving history plus a dependable mode of vehicle transportation. Must have intermediate PC knowledge, preferably in MS Excel, Access, PowerPoint, and Word. Must be able to travel (ground and air) routinely, both daily and overnight. QUALITIES Strong communicator leaving no confusion about expectations and desired results and/or what can be expected in terms of performance. Unafraid to communicate bad news, and instinctively knows what, when, and who to communicate with and the form of communication (digital, written, verbal, memo, etc) Leadership is second nature. Does not flinch in the face of tough decisions. Sets a course, aligns the tools and resources (people, systems, processes), and addresses all impediments without hesitation. Can shift priorities on-the-fly. Understands the importance of routine but does not allow routine (regular tasks) to interfere with what is the highest and best use of their time. Financially savvy with a keen understanding of growth concepts and topline revenue and related KPIs that drive consistent growth. Takes initiative and doesn't require leadership to drive action. Defines short and long-term goals to drive results and hold self and others accountable for results. Competitive and driven to perform at high levels. Naturally want to be the best and will inconvenience themselves to consistently achieve desired results. Possesses a 'will-to-win'. Understands the importance of 'team', as well as programs that motivate others to strive for a common goal and build consensus. Strategic thinker with a keen sense of the strategies and tactics required to achieve results with novel programs and problem solving. HASHTAGS #heavyequipment #ProductSupportSales #PartsAndService #PSSRManagement #SalesLeadership #Leadership #ConstructionEquipmentJobs #HeavyEquipmentJobs #Hiring #ProductSupport #MobileMachinery #AftersalesSupport #PartsGrowth #PartsAndService #ServiceManagement #RevenueGrowth #BudgetManagement #SalesForecasting

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