ITIL Service Management Associate ITSM

2 months ago


chicago, United States Request Technology, LLC Full time

***This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered***


Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog.

Responsibilities:

Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls

Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls

Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed

Consult with SROs to improve the Service Request Catalog / Service Portal / Employee Center

Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes

Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management

Drive continuous improvement through trend reporting analysis and metrics management

Continually work towards making improvements to the processes and corresponding ITSM modules

Coordinate with other ITIL Process Owners


Qualifications:


Experience with ServiceNow (required)


Experience with ServiceNow Employee Center Unified Portal (required)


Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards.


Experience with Microsoft Office desktop tools (Project, Word, Excel)


Experience with Atlassian tools (JIRA, Confluence)


Familiarity various data interpretation techniques.

Experience with Agile Methodologies and Concepts


Familiarity with ITIL modules e.g. Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase


Ability to follow regulatory documentation procedures and requirements.



  • chicago, United States Request Technology, LLC Full time

    ***This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered***Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service...


  • Chicago, United States Request Technology, LLC Full time

    ***This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered***Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service...


  • Chicago, IL, United States Request Technology, LLC Full time

    ***This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered***Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service...

  • Manager

    1 week ago


    Chicago, United States Echo Global Logistics Full time

    The Senior ITSM Manager will operate within a collaborative team environment, offering guidance to less experienced team members and external third parties. This position ensures adherence to Information Technology Service Management (ITSM) and/or Information Technology Infrastructure Library (ITIL) processes, supports technology staff through comprehensive...


  • Chicago, United States GreenThumb Full time

    The Role Green Thumbis lookingfor a Director of IT Service Deliveryto play a vital role on our growing technology team. The primary responsibility will be to proactively own the relationship between the Service Delivery team and the Retail, Production, and Corporate arms of the business through a regionally located staff.You will also be responsible for...


  • Chicago, United States GreenThumb Full time

    The Role Green Thumbis lookingfor a Director of IT Service Deliveryto play a vital role on our growing technology team. The primary responsibility will be to proactively own the relationship between the Service Delivery team and the Retail, Production, and Corporate arms of the business through a regionally located staff.You will also be responsible for...


  • Chicago, United States GreenThumb Full time

    The Role Green Thumbis lookingfor a Director of IT Service Deliveryto play a vital role on our growing technology team. The primary responsibility will be to proactively own the relationship between the Service Delivery team and the Retail, Production, and Corporate arms of the business through a regionally located staff.You will also be responsible for...

  • Service Desk Manager

    2 months ago


    Chicago, United States RL Canning Full time

    Service Desk Manager Onsite – (Chicago, IL) **We are not offering visa sponsorship or C2C for this position due to resource requirements Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and...

  • Project Manager

    2 months ago


    Chicago, United States The Judge Group Full time

    Our client is actively seeking a ServiceNow Project Manager. Hybrid 3x to downtown Chicago 12+ month contract RESPONSIBILITIES: Working through ITSM/Cloud Mgmt asset discovery and tagging in AWS across the organization Sr Project Manager with recent and vast experience on ServiceNow projects. This is an IT Infrastructure type PM. Thorough understanding (from...


  • chicago, United States The Judge Group Full time

    This is a long term contract that must be done hybrid 3 days per week in Chicago Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutionsWork with Technical stakeholders to define configuration items and classes,...


  • Chicago, United States The Judge Group Full time

    This is a long term contract that must be done hybrid 3 days per week in Chicago Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutionsWork with Technical stakeholders to define configuration items and classes,...

  • Configuration Analyst

    2 months ago


    Chicago, United States The Judge Group Full time

    This is a contract opportunity that is hybrid to downtown Chicago. RESPONSIBILITIES: Support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.Work with technical stakeholders to define configuration...

  • Configuration Analyst

    1 month ago


    chicago, United States The Judge Group Full time

    This is a contract opportunity that is hybrid to downtown Chicago. RESPONSIBILITIES: Support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.Work with technical stakeholders to define configuration...

  • Data Architect

    3 months ago


    Chicago, United States McDonald's Full time

    This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s...


  • Chicago, United States Hexaware Technologies Full time

    What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance,...


  • chicago, United States Hexaware Technologies Full time

    What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance,...


  • chicago, United States Hexaware Technologies Full time

    What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance,...

  • Managing Director

    2 months ago


    Chicago, United States CohnReznick LLP Full time

    As CohnReznick grows, so do our career opportunities. As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do!CohnReznick is seeking a highly skilled and experienced Infrastructure, Data, and Operations Leader...


  • chicago, United States The Judge Group Full time

    Hybrid: Chicago, IL or Dallas, TX Responsibilities:Support the strategy, planning, design, implementation, management, and performance of ServiceNow Configuration Management solutions to align with the strategic objectives and operational needs.Collaborate with technical stakeholders to define configuration items and classes, their attributes, and data...


  • Chicago, United States The Judge Group Full time

    Hybrid: Chicago, IL or Dallas, TX Responsibilities:Support the strategy, planning, design, implementation, management, and performance of ServiceNow Configuration Management solutions to align with the strategic objectives and operational needs.Collaborate with technical stakeholders to define configuration items and classes, their attributes, and data...