Configuration Analyst

2 months ago


Chicago, United States The Judge Group Full time

This is a contract opportunity that is hybrid to downtown Chicago.


RESPONSIBILITIES:


  • Support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.
  • Work with technical stakeholders to define configuration items and classes, their attributes, and data collection.
  • Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.


QUALIFICATIONS:


  • Experience with ServiceNow
  • Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
  • Comprehension of and the ability to communicate and implement the ITIL CMDB model
  • Comprehension of the ServiceNow CSDM model
  • Operational experience creating and managing CIs in the ServiceNow CMDB and AMDB

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