Host/Hostess

2 months ago

Charlottesville, United States The Boar's Head Resort Full time

Join the Boar's Head team at the re-imagined Mill Room as a Host/Hostess As a Host/Hostess, you will be responsible for greeting, receiving and seating guests, handling telephone calls, taking reservations, and satisfying guest needs. Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests. If you like working with others in a fast-paced environment, then apply to become part of the Mill Room team at Boar's Head Resort today

We are currently hiring for two positions:

1. AM hours 8AM to Noon

2. PM hour 3PM to Close (11PM)

In order to be considered, you must meet the following requirements:

  • Previous customer service experience.
  • Excellent communication skills, both written and oral.
  • Strong organizational skills.
  • Ability to work under stress in a fast-paced environment.
  • Experience resolving guest problems calmly, using good judgment.
  • Ability to work weekends, holidays, evenings and special events when needed.
  • Ability to maintain professional attire and demeanor at all times.

Some essential job functions include, but are not limited to:

  • Greet, receive and seat guests.
  • Take dining reservations in the Open Table reservation system.
  • Answer telephone with in three rings with proper etiquette and obtain needed information.
  • Handle reservations for special events (i.e. Valentine's Day, Mother's Day, etc.)
  • Demonstrate understanding of Restaurant seating system.
  • Maintain Forbes Four Star Service Expectations during service and at all times.
  • Closely monitor guest dining experiences and report any issues to Restaurant Manager.
  • Follow department opening and closing procedures.
  • Maintain impeccable cleanliness standards around the host stand area.

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