Revenue Management Support Agent

2 weeks ago

Seattle, United States Holland America Line Full time

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.You’ll review strategic pricing files, itineraries, promotional action plans, and other miscellaneous requests to load data into POLAR for accuracy, adherence to brand policies and SOX guidelines, and ensure proper support of POLAR/Global Distribution System (GDS)/Web functionality and limitations. You’ll also take inbound calls and respond to e-mails in department inboxes, troubleshoot reported system errors, and test bug fixes and new functionality.Finally, you’ll coordinate and manage product build timelines and effectively communicate expectations and deadlines to all teams involved. This includes tracking progress and communicating any potential delays to management and following up if necessary to ensure successful completion.ResponsibilitiesBuild and audit voyage, promotion, and agency data in POLAR to support product load, major sales initiatives, and general maintenance.Maintain the shared promotional inbox by reviewing, building, and auditing action plans and properly retaining proofs.Maintain the shared agency inbox by processing requests, responding to inquiries, and properly retaining proofs.Maintain shared documents, reference materials, and user guides.Utilize Power BI reporting to perform light analysis of relevant POLAR data.Work on special projects as assigned by Lead or Manager.Perform systems testing for bug fixes and new functionality.Service inbound calls from travel advisors and call center agents.RequirementsHigh School diploma or GED.Minimum 6 months reservations experience (internal only).Knowledge of POLAR Reservation System preferred.Microsoft Excel skills preferred.Strong organizational skills.Strong attention to detail.Excellent written oral and communications skills.Ability to work well with individuals at all skill levels.Ability to multi-task efficiently and complete work within time constraints.Must be legally authorized to work in the United States.What You Can ExpectCruise and Travel Privileges for You and Your FamilyHealth Benefits401(k)Employee Stock Purchase PlanTraining & Professional DevelopmentTuition & Professional Certification ReimbursementRewards & IncentivesBase Hourly Range: $16.83-$22.69.Our Culture… Stronger TogetherOur highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Americans With Disabilities Act (ADA): Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. #J-18808-Ljbffr

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