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IT User Support Specialist

2 months ago

Woodbridge, United States Global Channel Management Full time

About the job IT User Support Specialist

IT User Support Specialist II needs 5+ years experience

IT User Support Specialist II requires:

  • 3+ years, 5+ years preferred
  • Vocational and/or Technical Education Preferred
IT User Support Specialist II duties:
  • Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
  • Provide high level on-site call center support,
  • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office
  • Suite other applications.
  • Provide incident & problem summaries, status reports, and project status as required
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions
  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user
  • technology issues and incidents to ensure meeting agreed upon service levels
  • Maintain highly accurate inventory records
  • Provide end user training and knowledge documentation
  • Deploy, procure, and collect desktop equipment from end user.
  • Provides day-to-day technical support to employees for a range of hardware and software related systems.
  • Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.