Sr Manager, Reliability Engineering and Operations

4 weeks ago


Onion Creek, United States Charles Schwab Full time

Manager in Client Experience Technologies (CET), you will lead a Production Operations team for Schwab’s Retail Mobile Applications in addition to playing a critical role in guiding the development, automation, tooling and realization of SRE best practices. Identifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetry.
Leading the team with data driven mindset focusing on addressing key performance metrics such as MTTD, MTTR, Availability in close collaboration with Mobile development team.
Leading the design, architecture and implementation of availability and resiliency roadmap that delivers on modernized tooling and metrics.
Working closely with development team to define a sustainable operating model for Mobile applications focusing on platform scale, availability, fault tolerance and performance.
Leading the automation and IaaC practices to ensure teams are following patterns to ensure repeatability, consistency and portability.
Driving a shift-left mindset and influence architectural decisions to ensure resiliency and scale at the outset of software development process.
10+ years of software development and site reliability engineering experience supporting production applications in a cloud-based environment.
7+ years in DevOps engineering leadership focusing on complementing production operations with automation and tooling initiatives.
7+ years of people leadership, supporting highly technical individuals including performance management, talent development, driving efficiencies and talent engagement.
5+ years of experience defining, driving and implementing operational best practices (SLOs, SLIs, Error Budgets, Monitoring errors, capacity planning, blameless postmortems and toil management).
5+ years of experience with CI/CD tools, logging, observability and telemetry solutions (Bitbucket, Bamboo, Github, Jenkins, AppDynamics, Splunk, Prometheus, Grafana etc.)
Proficient in programming languages to automate repeatable processes and building IaaC solutions (Python, Java, CloudFormation, Terraform)


401(k) with company match and Employee stock purchase plan
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance



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