Customer Advisor Boston Sales Channels

4 weeks ago

Boston, United States Zegna Group Full time

Customer Advisor Customer Advisor CompanyID (accounts for anonymous companies) 693,176 **Why Join Us**

The **Ermenegildo Zegna Group** is one of Italys most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, were as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

**YOUR OPPORTUNITY**

As **a Customer Advisor** for Zegna, you will aid in transforming a customers store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

**HOW YOU WILL CONTRIBUTE**

* Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.

* Demonstrate an entrepreneurial mindset in developing the business.

* Consistently and effectively networks to attract new customers and develop a customer database.

* Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.

* Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations

* Create opportunities for customers to experience multiple Zegna brands, products and total looks through demonstrating relevant yet personalized mix and match options.

* Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customers current and/or future needs.

* Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.

* Leverage Zegna Stories to support and enhance the selling ceremony -

* Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.

* Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).

* Utilize CRM software as the primary tool for after-sales communication

* Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.

* Drive and perform onsite audits of store physical inventories

* Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.

* Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.

* When required to support the orientation of new staff through acting as a learning coach or buddy if assigned by the Store Manager.

* Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill

* Adhere to Zegna store operations and time and attendance policies and standards.

**WHO YOU ARE:**

* Is passionate and open-minded

* Ability to self-learn and self-develop

* Generates customer delight

* Proficient with digital technology

* Familiar with Apple products is a plus

* Excellent written and verbal communication skills

**Sales Channels & Retail**

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Marketing & Customer Experience Marketing & Customer Experience **Marketing & Customer Experience**

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegnas brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

  • Sales Advisor

    1 week ago

    Boston, United States ANINE BING Full time

    Sales Advisor ANINE BING is looking for a Sales Advisor/ Stylist to join the team in Boston. The Sales Advisor (which we refer to as Stylist) is the ultimate ambassador for ANINE BING. The person in this role will work with an in-store sales team to drive sales through customer relationship selling and 1:1 personalized service experience. The ideal...

  • Sales Advisor

    2 weeks ago

    Boston, United States ANINE BING Full time

    Who We Are: ANINE BING Corporation is a fast-growing fashion & commerce brand revolutionizing the way products are developed, produced, marketed, sold, and delivered to customers. The brand reaches customers across social platforms, eCommerce, branded brick-and-mortar stores, and major department stores. ANINE BING has a global presence, with 20 stores in 7...

  • Sales Advisor

    3 weeks ago

    Boston, United States ANINE BING Full time

    Who We Are: ANINE BING Corporation is a fast-growing fashion & commerce brand revolutionizing the way products are developed, produced, marketed, sold, and delivered to customers. The brand reaches customers across social platforms, eCommerce, branded brick-and-mortar stores, and major department stores. ANINE BING has a global presence, with 20 stores in 7...

  • Client Advisor, Boston

    3 weeks ago

    Boston, United States LVMH Group Full time

    Multiple recipients? Separate the addresses with a comma. Message Client Advisor, Boston Company: Bulgari S.P.A Country / Region : United States City : Boston, Newbury Street Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: BULG08233 Date of publication: 2024.04.06 Position...

  • Maison Francis Kurkdjian Sales Associate

    5 days ago

    Boston, United States Neiman Marcus Group Full time

    Maison Francis Kurkdjian Sales Associate - Boston-() Description Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman...

  • Grocery Channel Marketing Manager

    4 weeks ago

    Boston, United States The Boston Beer Company, Inc. Full time

    We are currently hiring a Channel Marketing Manager, Grocery in Boston, MA. - A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams weekly schedule. As part of the Channel Marketing Manager, Manager, Marketing, Grocery, Sales Leader, Retail, Business Services, Manufacturing

  • Client Advisor, Boston

    3 weeks ago

    Boston, United States LVMH Full time

    PosteB V L G A R I is looking for a Client Advisor for our Newbury Street Boutique in Boston Massachusetts. The Client Advisor acts as an ambassador of Bulgari and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the customer, developing and enhancing their skills to increase sales results,...

  • Client Advisor, Boston

    3 days ago

    Boston, United States LVMH Full time

    PosteB V L G A R I is looking for a Client Advisor for our Newbury Street Boutique in Boston Massachusetts. The Client Advisor acts as an ambassador of Bulgari and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the customer, developing and enhancing their skills to increase sales results,...

  • Regional Sales Manager

    3 weeks ago

    Boston, United States NorthBridge Full time

    Job Title:Regional Sales Manager - BostonJob Location(s):Boston, MA, USDescription:The Nasuni Regional Sales Manager is an individual contributor Sales Hunter for net new logos. Our Cloud File Storage Solutions value prop solves Ransomware Issues. You will work with Enterprise IT Customers to solve data management, cloud storage, cloud infrastructure, and...

  • Regional Sales Manager

    3 weeks ago

    Boston, United States Nasuni Full time

    **Description** **Regional Sales Manager - Account Executive - Boston** The Nasuni Regional Sales Manager is an individual contributor Sales Hunter for net new logos. Our Cloud File Storage Solutions value prop solves Ransomware Issues. You will work with Enterprise IT Customers to solve data management, cloud storage, cloud infrastructure, and backup...

  • Regional Sales Manager

    1 week ago

    Boston, United States Nasuni Full time

    **Description** **Regional Sales Manager - Account Executive - Boston** The Nasuni Regional Sales Manager is an individual contributor Sales Hunter for net new logos. Our Cloud File Storage Solutions value prop solves Ransomware Issues. You will work with Enterprise IT Customers to solve data management, cloud storage, cloud infrastructure, and backup...

  • Channel Pre-sales Consultant

    1 week ago

    Boston, United States CUBE Full time

    **Role**:Channel Pre-sales Consultant **L**ocation**: US (Remote) Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for...

  • Territory Sales Manager

    3 weeks ago

    Boston, United States 75F Full time

    **Territory Sales Manager - Northeast (Boston base)** * Boston, MA * Full-Time * Sales * Territory Sales Manager - Northeast (Boston base) **WHAT WE VALUE:** Teamwork | Innovation | Extreme Ownership | Tenacity **MISSION:** A successful Territory Sales Manager will have a masterful knowledge of the mechanical systems found in commercial buildings including...

  • Client Advisor

    2 weeks ago

    BOSTON, United States IWC Full time

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Advisor

    3 weeks ago

    BOSTON, United States IWC Full time

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Territory Sales Manager

    2 months ago

    Boston, United States 75F Full time

    **Territory Sales Manager - Northeast (Boston base)** * Boston, MA * Full-Time * Sales * Territory Sales Manager - Northeast (Boston base) **WHAT WE VALUE:** Teamwork | Innovation | Extreme Ownership | Tenacity **MISSION:** A successful Territory Sales Manager will have a masterful knowledge of the mechanical systems found in commercial buildings...

  • Territory Sales Manager

    2 weeks ago

    Boston, United States 75F Full time

    **Territory Sales Manager - Northeast (Boston base)** * Boston, MA * Full-Time * Sales * Territory Sales Manager - Northeast (Boston base) **WHAT WE VALUE:** Teamwork | Innovation | Extreme Ownership | Tenacity **MISSION:** A successful Territory Sales Manager will have a masterful knowledge of the mechanical systems found in commercial buildings...

  • Sales Advisor

    1 week ago

    Boston, Massachusetts, United States ANINE BING Full time

    Sales Advisor ANINE BING is looking for a Sales Advisor/ Stylist to join the team in Boston.The Sales Advisor (which we refer to as Stylist) is the ultimate ambassador for ANINE BING. The person in this role will work with an in-store sales team to drive sales through customer relationship selling and 1:1 personalized service experience. The ideal candidate...

  • Sales Advisor

    2 weeks ago

    Boston, Massachusetts, United States ANINE BING Full time

    Who We Are:ANINE BING Corporation is a fast-growing fashion & commerce brand revolutionizing the way products are developed, produced, marketed, sold, and delivered to customers. The brand reaches customers across social platforms, eCommerce, branded brick-and-mortar stores, and major department stores. ANINE BING has a global presence, with 20 stores in 7...

  • Seafood Sales Associate

    1 week ago

    Boston, United States The Boston Smoked Fish Company Full time

    **Overview**: Join our team as a Sales Associate in a dynamic retail environment. We are seeking EXPERIENCED individuals with a passion for SALES to provide an exceptional shopping experience. This is an active role which requires frequent verbal communication with customers. This is. **Responsibilities**: - Engage with customers to understand their needs...