Customer Advisor
4 weeks ago
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You might be asked to come into the office up to 3 days per week.
What you’ll do
- Respond to high volume of inbound calls from new and/or existing subscribers, providing caring and supportive solutions to customer concerns involving billing, account and product support
- Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
- Recommend product and value-added services that align with a customer's needs
- Minimum 1 year of customer service and/or call center experience required
- Experience working in a fast-paced call center environment
- Experience working in a technology industry
- Experience working with Senior aged customers
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Physical and mental well-being support via Best Buy Health Wellness Program
- Comprehensive benefits including tuition reimbursement, caregiver support, and more
- Generous Best Buy employee discount
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.
To learn more about, view the “Know Your Rights” poster and Pay Transparency Nondiscrimination Provision HERE.PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Novi, MI-48377
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