Chief Operating Officer

POSITION SUMMARY

The Chief Operating Officer (COO) will work in close partnership with the President/ CEO to support, oversee, and manage all aspects of Chapter operations.  Primary duties include membership, marketing and communications, media and content, government affairs, political action committees, and committee operations.  The COO will directly supervise and develop 4 of the 12 full-time staff and have profit and loss (P&L) responsibility for a budget of up to $2M.  The COO will work collaboratively with ABC Eastern PA staff, volunteers, and contractors to serve members and advance the mission.

The COO will support other business operations outside his/her direct responsibility including finance and accounting, human resources, facilities, policies and procedures, legal, and governance.  The COO will support other programs outside his/her responsibility including apprenticeships, workforce development, events, safety training, and management education.

The COO will work closely with the President/ CEO to execute on ABC Eastern PA’s strategic plan including advancing the main focus areas (membership, legislative, management education, workforce development, apprenticeship, safety) and achievement of corresponding goals and objectives.

DUTIES AND RESPONSIBILITIES:

• Membership
  • Directly supervise regional membership sales team
  • Establish and implement an incentive compensation structure to drive new membership and member retention
  • Establish and achieve membership growth and engagement metrics
  • Grow relationships with contractor members
  • Expand member engagement in regional networking and business-to-business events
  • Champions an exceptional member service culture by providing staff with the training, technology, equipment, facilities, and support to provide cooperative and efficient solutions to members.
  • Proposes recommendations for improvement and implements as appropriate.
  • Establishes strong professional relationships with members
  • Lead Chapter operations for Safety Training Evaluation Program (STEP) and Accredited Quality Contractors (AQC) program.
  • Oversee entry, maintenance, invoicing, and reporting of membership data in the ABC National Chapter Access Database (CHAD) association management system.
  • Manage member services including the union Rapid Response Toolkit and the Construction Legal Rights Foundation (CLRF).
• Government and Legislative Affairs
  • Manage contracted Lobbyists
  • Support and manage operations of the Government Affairs committee
  • Collect and disseminate timely and relevant information to members
  • Facilitate chapter support of ABC National’s Federal PAC and Free Enterprise Alliance (FEA)
  • Supervise operations of ABC Eastern PA’s State PAC
  • Assure compliance with PAC procedures and regulations
  • Work collaboratively with other ABC chapters, particularly in PA
  • Takes a lead role in construction industry advocacy issues.
• Marketing and communications
  • Planning, developing, implementing, and measuring the Chapter’s marketing strategies, communications, and public relations activities, both external and internal.
  • Create and maintain the Chapter’s strategic marketing and communications plans.
  • Uses various mediums to communicate and drive the value proposition to membership.
  • Establish schedules, strategies, and communications methods for providing effective communications programs that promote ABC Eastern PA.
  • Develop and dissemination timely and relevant information to targeted audiences via multiple platforms
  • Develop communication materials including brochures, flyers, ads, articles, digital, and other collateral materials to help ensure the target audience specific messages
  • Create and disseminate promotional materials for all programs
  • Oversee selection, design, and procurement of promotional materials and merchandise.
  • Support compliance with ABC national branding guidelines.
  • Develop and produce publications
  • Coordinate creation, publishing, and distribution of the annual Member Directory
  • Facilitate press releases
  • Oversee website content
• Committee operations
  • Oversee operations of all volunteer committees
  • Expand engagement in regional Councils
  • Support Governance policies for Chapter and Apprenticeship Trust
• Supervise Direct Reports
  • Lead, mentor, coach, and develop direct reports
  • Establish strategically aligned goals and objectives for subordinates
  • Develop high performing teams
  • Evaluate and counsel subordinates relative to performance
  • Make recommendations for hiring and termination of employees
  • Recruit and onboard new employees
• Other Business Operations
  • Liaison with Chapter’s contracted legal counsel
  • Support operations of the 420/430 W. Germantown Pike Homeowners Association (ABC Eastern PA, American Baptist Foundation).
• Serve as a member of the Executive Leadership Team.
• Other duties as assigned by the President/ CEO.

KEY RELATIONSHIPS

• Direct reports
  • Regional Directors (3)
  • Media Producer/ Member Services
• Cross functional Staff
  • Education staff
  • Events and Program staff
  • Finance and Accounting staff
• Work closely with Volunteer committees, including:
  • Executive Committee
  • Board of Directors
  • Apprenticeship Trust
  • Membership Committee
  • Government Affairs Committee
  • Regional Councils – Philadelphia, Lehigh Valley, Northeast PA
  • Business Development Committee
  • Safety Committee
• ABC Network
  • Members
  • ABC National staff
  • Other ABC Chapters, particularly in PA
• Federal and state policy makers

Commercial entities with whom the Chapter has contractual relationships

• Nonprofit experience
  • 7-10 years’ experience in association management
  • Experience with nonprofit (501c6, 501c3) organizations, public and private funding sources, training and education institutions, various community stakeholders and other public decision-making bodies.
  • Experience working with Boards of Directors and committees.
  • Experience with traditional association programs including membership, government and legislative affairs, conferences and events, professional development, publications, and grants.
  • Experience developing and nurturing strong professional relationships with stakeholders from industry, government, academia, and other associations.
• Familiarity with the commercial and industrial construction industry
  • General and specialty contractors
  • Craft trades and organized labor
  • Related federal and state regulations including Responsible Contractor Ordnances (RCOs) and Project Labor Agreements (PLAs)
• Financial Management
  • Demonstrated knowledge in financial management and the ability to communicate and present financial statements, forecasts and concepts to a variety of audiences.
  • Budget development, management, projections, and forecasting
  • Proven experience successfully managing a profit & loss (P&L) in a complex organization.
  • Contract management.
• Leadership and supervisor experience
  • Experience as a senior manager or executive in a non-profit or business organization (desired).
  • Track record of successfully leading teams and managing complex operations.
  • Directly supervised subordinates effectively in a complex organization.
  • Success in leading, mentoring, and developing high performing teams.
  • Demonstrated ability to both lead and build the capabilities of a diverse team.
  • Evaluated and counseled subordinates relative to performance
  • Supervised commissioned sales force
  • Experience recruiting and onboarding new employees
  • Demonstrated servant leadership skills.
  • Strategic mindset and enterprise level viewpoint.
• Experience managing marketing and communications activities
• Exceptional writing and communication skills.
  • Strong interpersonal skills, ability to organize and motivate groups, problem-solving skills, project design and development.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders, including staff, volunteers, funders, community partners, board members and elected officials.
  • Strong computer skills including word processing, database management, electronic mail, spreadsheets, etc.
• Other desired traits
  • Professional demeanor, presentation of self and the organization
  • Demonstrates the highest level of personal and ethical standards
  • Ability to organize and manage several priorities simultaneously while working under pressure and deadlines.
  • Possess the ability to interface effectively and collaboratively with cross-functional staff and volunteer leaders.
  • Disciplined, rigorous, persistent, determined, diligent, meticulous, methodical, demanding, focused, reliable, committed, self-motivated, and self-directed.

Commitment to ABC Eastern PA’s mission and the Merit Shop philosophy are essential.