Slot Shift Supervisor

3 weeks ago


Española, United States Santa Clara Development Corporation Full time
Job DescriptionJob Description

SUMMARY:

Responsible for handling Slots Department employee/guest requirements. Ensures Slot machines are monitored on a continual basis for full capacity operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Regularly reviews and evaluates Slot Services Specialists
  • Reviews unsatisfactory results or conditions with Slot Operations Manager to take appropriate steps in resolving issues
  • Responds to all Guest requests, complaints or inquiries courteously and promptly. Promotes Departmental and property-wide promotions with all Guests.
  • Handles guest change requirements.
  • Verifies necessary authorization for jackpots & hand pays when necessary.
  • Ensures that ticket fills and minor machine maintenance are completed in a timely manner to keep machines in constant operation.
  • Is notified by Slot Service Specialists of Customer needs and requests.
  • Assists in maintaining Slot Floor Security by notifying Security Shift Manager/Supervisor of any suspicious activity.
  • Maintains a working knowledge of facilities, as well as special events and marketing promotions in order to advise customers of same, whenever possible.
  • Assists other Slot persons as needed.
  • Facilitates the flow of information, by attending regularly scheduled Departmental meetings and trainings.
  • Responsible for maintaining a consistent, regular attendance record.
  • Handles Guest & Employee disputes.
  • Responsible for ensuring Casino Beverage Stations are properly maintained.
  • Keep all areas clean & sanitized as directed.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS:

High School diploma or equivalency degree required and 1 year of Slot Floor experience.



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