Shop Manager

4 weeks ago

Brea, United States QUAY Full time
Job DescriptionJob Description

Our Story: Quay was born roadside on the Australian festival circuit, soaking up good vibes + bold style inspired by the unfiltered self-expression of artists + festival-goers. It was there that we began to create cool, affordable sunnies that stand out in the crowd. Today our community is bigger + better than ever, setting our sights on making eyewear to Express Your Selfie. Whether you want to Stay Shady in our sunnies, Practice Safe Specs in our blue light, or get prescription glasses with Serious Specs Appeal, we're here to help you #findyourquays without breaking the bank.

SUMMARY OF POSITION:

The Shop Manager is responsible for the shop’s overall fiscal performance and results. The role drives the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates.

PRINCIPLE ACCOUNTABILITIES:

  • Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets
  • Delivering excellent customer service by example, ensuring highly visible and effective customer service management
  • Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
  • Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
  • Ensures shop compliance with company policy and procedures, taking a consistent approach with all associates
  • Ensures brand image is presented consistent with visual merchandising and service expectations
  • Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
  • Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors

Budget Owner: Yes

Fiscal Accountabilities:

Responsible for the Shop’s achievement of sales targets including net sales, UPT, ADS and conversion along with managing the entire shop budget, controlling costs, and driving profitability.


Key Working Relationships:

This person is required to maintain strong working relationships with the Director of Retail Operations, other retail Shop Managers, and the entire Shop team


Required Skills & Experience:

  • Minimum 5 years of supervisory experience (3 or more in a shop manager role) in a retail environment or related area
  • High School graduate or equivalent; college degree preferred
  • Ability to adapt and multi-task in a fast-changing, retail environment
  • Ability to develop, motivate staff and others through strong leadership and interpersonal skills
  • Strong communication skills, both written and verbal
  • Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)
  • Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business


Travel Requirements:

10% annual average based on new shop openings and trainings. Minimal travel based on business needs otherwise.


Physical Requirements:

  • This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shift
  • Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
  • May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale
  • Required to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higher
  • Required to work an average of 40 hours per week
  • Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.

  • Replenishment Manager

    9 hours ago

    Brea, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled Replenishment Manager to lead and support our inventory management and merchandising standards and maintenance. As a key member of our store team, you will be responsible for planning and providing a well-merchandised and in-stock store for our customers to shop. You will also be responsible for delivering friendly...

  • Floor Manager

    4 weeks ago

    Brea, United States A Snail's Pace, Inc. Full time

    Job DescriptionJob DescriptionSalary: $17.50-24A Snail's Pace Running Shop has been serving the Southern California walking and running community since 1979. Our unparalleled customer service and our famous 3-2-Run! Fit Process truly make us the premiere destination for running and walking gear. Our commitment to helping each customer find the right...

  • Truck Shop Operations Manager

    3 weeks ago

    Brea, California, United States Albertsons Company Inc. Full time

    About UsAt Albertsons Companies, we're dedicated to bringing people together around the joys of food and inspiring well-being by transforming the grocery and pharmacy-health experience for our customers. Our mission is to earn customers for life by providing exceptional service, quality products, and a commitment to our communities.Our CompanyWe're a leading...

  • Department Manager

    1 week ago

    Brea, California, United States Petco Full time

    Job Title: Department ManagerAt Petco, we're passionate about creating a healthier, brighter future for pets, pet parents, and people. As a Department Manager, you'll play a critical role in driving our mission forward.Job SummaryWe're seeking a highly motivated and experienced Department Manager to join our team. In this role, you'll be responsible for...

  • Pet Care Manager

    1 month ago

    Brea, California, United States PetSmart Full time

    {"h1": "Pet Care Manager Job Description", "p": "At PetSmart, we're passionate about providing exceptional customer experiences for our pet parents. As a Pet Care Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, while delivering a personalized shopping experience for our customers.Your responsibilities will include:",...

  • Compensation and Benefits Manager

    3 weeks ago

    Brea, California, United States UniUni Logistics Full time

    About UniUni LogisticsUniUni Logistics is a leading Canadian last-mile e-commerce logistics company that is rapidly expanding its operations across North America. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled...

  • Member Concierge/Receptionist

    1 month ago

    Brea, United States Hammer and Nails Full time $20

    RECEPTIONIST:Proficiency in communication, customer service, and sales skills are the main requirements for this position. Additional requirements for the position includes basic math, cash handling, phone, and computer skills. The ideal applicant must be outgoing, cheerful, engaging, energetic, resourceful, industrious, and imaginative.Reports to: Owner,...

  • Barber/Cosmetologist

    3 weeks ago

    Brea, United States Hammer and Nails Full time $23

    Barber/Stylist Position Overview:Barbers provide hair, beard grooming, and shave services.Barbers are responsible for explaining the value of the membership programs, executing all mandated sanitation protocols, sterilizing implements and maintaining a clean, sterile workstation always.The ideal applicant must be outgoing, cheerful, engaging, energetic, and...

  • Customer Service Representative

    4 weeks ago

    Brea, California, United States Hammer and Nails Full time

    Receptionist Job DescriptionWe are seeking a highly skilled and enthusiastic Receptionist to join our team at Hammer and Nails. As a Receptionist, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service and driving sales.Key Responsibilities:Provide a warm and welcoming experience for all...

  • Compensation & Benefits (C&B) Manager

    3 weeks ago

    Brea, United States UniUni Logistics Full time

    Who Are We? UniUni is a Canadian last-mile e-commerce logistics that is one of the fastest growing companies in Canada. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. Catering...

  • Composite Technician 1

    2 days ago

    Brea, California, United States Applied Composites Full time

    About Applied CompositesWe are a leading provider of complex composite components, assemblies, engineering, and tooling to the aerospace, defense, and space system markets. Our employees are treated with respect and given the support, knowledge, and resources they need to thrive.Job ResponsibilitiesRead and follow basic instructions and diagrams in English...

  • Compensation & Benefits - C&B Manager

    3 weeks ago

    Brea, United States UniUni Logistics Full time

    Who Are We? UniUni is a Canadian last-mile e-commerce logistics that is one of the fastest growing companies in Canada. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. Catering...

  • Store Associate Brea

    5 months ago

    Brea, United States Cents Only Stores LLC. Full time

    Store Associate Brea #221 99 You are here: / Store Associate Brea #221 99 **Store Associate Brea #221** store-associate-y3m9yv Operations/General Management Brea , CA March 1, 2022 At 99 Cents Only Stores, LLC, we are recruiting talented individuals for the position of Store Associate. 99 Cents Only Stores is a unique extreme value retailer of primarily...

  • Store Associate

    4 weeks ago

    Brea, California, United States Burlington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Store Associate to join our team at Burlington. As a Store Associate, you will play a critical role in maintaining a secure shopping environment and delivering exceptional customer service.Key ResponsibilitiesMaintain a professional appearance and command presence at all times, wearing...

  • Seasonal Cashier Associate

    3 weeks ago

    Brea, California, United States Burlington Full time

    Job Summary: As a Cashier Associate at Burlington, you will be responsible for delivering excellent customer service with a positive and professional attitude. Your duties will include accurately and efficiently ringing on register, processing layaways, returns, and exchanges, and performing other tasks as assigned by your manager.Key...

  • Composite Technician

    2 days ago

    Brea, California, United States Applied Composites Full time

    Job Title: Composite Technician 1Applied Composites is seeking a skilled Composite Technician 1 to join our team. As a key member of our production team, you will be responsible for laying up and vacuum bagging complex composite parts.Key Responsibilities:Read and follow manufacturing instructions and diagrams in EnglishUse basic shop math skills to record...

  • Retail Cosmetics Stock Associate

    1 day ago

    Brea, California, United States Macy's Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Cosmetics Stock Associate to join our team. As a key member of our stockroom team, you will be responsible for maintaining a high level of stockroom organization, ensuring accurate inventory levels, and providing exceptional customer service.Key ResponsibilitiesBe proficient in POS and...

  • # Retail Commission Sales Associate

    2 weeks ago

    Brea, United States Bloomingdale's Full time

    Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it...

  • Seasonal Sales Associate

    18 hours ago

    Brea, California, United States World Market Inc Full time

    About UsFor over 60 years, World Market has curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. Our stores offer a high-quality assortment of international foods, hand-picked wine and beverages, artisan furniture, and on-trend decor at a great value.What You'll DoAs a Seasonal Sales Associate, you will be...

  • Seasonal Retail Sales Associate

    1 day ago

    Brea, California, United States Burlington Full time

    Burlington Retail Sales Associate Job DescriptionAs a Retail Sales Associate at Burlington, you will be responsible for providing exceptional customer service and maintaining a positive store environment.Key Responsibilities:Greet and assist customers in a friendly and courteous manner.Maintain a neat and organized sales floor, ensuring shelves are stocked...