Tandym Group | HCIS/Workday Senior Analyst

2 weeks ago

new york city, United States Tandym Group Full time

An education organization in NYC is seeking a Workday Senior Analyst to join their team. As the HCIS/Workday Senior Analyst - Training and Quality, you'll be responsible for configuring, administering and working with teams to ensure high quality implementations, and create materials to support educating employees on system use.

***Tues-Thurs hybrid work schedule in downtown Manhattan***

Responsibilities:

  • Gather requirements, configure, and implement employee trainings
  • Report progress by various criteria (e.g., organization, role) so business leaders can ensure trainings are completed
  • Work with business partners and the HCIS team to develop system training materials such as: quick reference cards; process and procedure guides; digital adoption platforms, video tutorials, and other job aids
  • Train and/or work with other HCIS Analysts to train business partners on these changes
  • Work with the Communications Department for communication and training
  • Create and maintain training development plans for HCIS, business partners, and end-users to ensure successful training / knowledge for general system users, system super users, and developers
  • Create and maintain a catalog and repository of test cases and personas to ensure a high-quality product is implemented
  • Work with team members and business partners to identify appropriate test cases, complete testing, document issues, and coordinate the resolution of outstanding issues
  • Act as a customer proponent in testing requirements (especially during smoke testing) and be an advocate for a high-quality user experience
  • Recommend design changes to ensure business requirements are achieved and user experience is optimized
  • Work with team members and business partners to analyze, reproduce, document, prioritize, and communicate issues found during testing
  • Work with teams and business partners to drive resolution of defects, or submit change requests for new development
  • Configure and maintain test environments and coordinates multiple testing activities that may be occurring simultaneously.
  • Perform other duties, as needed

Qualifications:

  • 3+ years of experience of configuring the Workday Learning module
  • Bachelor's Degree
  • Experience in working with other Workday HC-related modules (HCM, Time Tracking, Benefits, Advanced Compensation, Recruiting, etc.)
  • Experience in working with high volume hiring organizations and TA systems
  • Experience with defining testing strategies and cases (manual and automated) including experiences with all phases of testing for both configurations and data
  • Experience with User Interface (UI) testing and being an advocate for customers and the User Experience (UX)
  • Experience in developing multiple types of training materials
  • Proficient in Google applications (docs, sheets, etc.) and/or Microsoft Office Suite (Excel, Word, etc.)
  • Solid analytical and problem solving skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

Desired Skills:

  • Experience working with Digital Adoption platforms and e-Learning tools

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