Account Manager

3 weeks ago

Milwaukee, United States Atmosphere Commercial Interiors Full time

PRIMARY FUNCTION

Own the client relationship, managing all the sales requirements of any current or new projects. Function as a connection between client and design firm serving as an expert on the wide variety of ancillary products and pricing available. Depending on the needs of a project, provide product suggestions for the client and designer's approval. Provide the leadership for a high-preforming project/account team to continuously deliver against agreed upon expectations which includes flawless execution, maximizing productivity and utilizing resources to exceed our clients' expectations.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  1. Conduct client meetings individually or in conjunction with Director to understand the client's business needs and relevant buying influences.
  2. Develop and present Atmosphere capabilities, innovative solutions and service offerings to clients.
  3. Coordinate the process, quality and content of all client bids and requests for proposals.
  4. Facilitate client requests for pricing, specifications, information and other service requirements. This can involve providing quotes, determining gross profits, negotiating pricing and terms, cost/benefit analysis, reviewing finishes and options.
  5. Research available alternates to value engineer projects or provide options that meet client timelines. This includes products that feel like residential or hospitality, at all price points. Examples include furniture from box retailers, custom products from local fabricators or inexpensive rugs and accessories from online sources.
  6. Stay up to date on trends and ancillary offerings from various manufacturers.
  7. Develop and maintain strategic relationships with key designers, vendor reps, and manufacturers and expand professional network through networking events
  8. Communicate completely and in a timely manner with clients, design firms and internal support teams.
  9. Engage team to execute projects by conducting key meetings, clearly establishing roles and responsibilities, and working with the team to develop and execute solutions. Manage and document information within the Atmosphere business systems.
  10. Execute client projects when no Project Manager is assigned. This can include communication of critical project information to all affected Team Members, coordinating order placement and supplier negotiations, conducting pre-install meetings through the client walk through and punch list resolution.
  11. When necessary, perform some additional job functions which may include; entering new client quotes, updating existing quotes, monitoring orders and shipments to ensure timely deliveries.
  12. Drive for financial results related to achieving annual financial plan targets.
  13. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS/ATTRIBUTES

  • Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
  • Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency. Strong self discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity.
  • Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
  • Demonstrates Courage: Appropriately challenges and debates; creates positive tension to drive success; takes risks and champions new ideas.

REPORTING/WORKING RELATIONSHIPS

  • INTERNAL: Collaborate with all Atmosphere Departments to ensure smooth workflow and flawless execution.
  • EXTERNAL: Engage with clients, vendors, network dealers, business partners, contractors and other industry professionals to maintain a positive working relationship and ensure flawless execution.

MINIMUM JOB REQUIREMENTS

  • 4-year college degree or equivalent experience
  • 3 years of general sales experience
  • Demonstrated successes in managing accounts
  • Achievements in developing account relations and strategic selling
  • Proficient with Microsoft Office applications, with intermediate level skill in Excel specifically

DESIRED JOB REQUIREMENTS

  • Office and ancillary furniture products knowledge
  • Business to business sales skills

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