Wireless Customer Service Representative

3 hours ago

Tazewell, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.

You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and Responsibilities Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include: Establish long-term customer relationships by providing exceptional service and one-call resolution Maintain strong knowledge of our wireless products, accessories and pricing plans Provide product suggestions and sell our products and services to customers Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must have High School diploma, GED, or equivalent experience An awesome attitude with a customer-first mindset A desire to work in a collaborative team environment Ideal candidates will have Related customer service experience and/or training is a plus Experience in the wireless industry is a plus Familiarity with wireless devices and their functions Familiarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and products Adaptability to different work environments High engagement throughout the entirety of their shift Willingness to work flexible schedules - pay differential applies to weekends and evenings $2/hr additional per hour worked after 6 pm $2/hr additional per hour worked on weekends Ability to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools Excellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the business A desire to continually improve and an openness to being coached and developed What’s in it for you? Starting pay at $17.50/hr

A 10% pay increase after 90 days

Opportunity is our greatest benefit

Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Company-provided equipment Extensive Benefits Package

Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Heavily discounted DISH, Sling, & Boost Mobile

330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Mobile

Salary Ranges

Compensation: $17.50/Hour Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

  • Wireless Customer Service Representative

    16 hours ago

    Tazewell, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Wireless Customer Service Representative

    3 weeks ago

    North Tazewell, United States DISH Full time

    Job Title: Wireless Customer Service RepresentativeCompany OverviewDISH, an EchoStar company, has been a leader in the connectivity industry for over 40 years, offering innovative services including satellite television, live-streaming, smart home installations, mobile plans, and now, America's First Smart NetworkTM.Role SummaryThe Wireless Customer Service...

  • DISH | Wireless Customer Service Representative

    12 hours ago

    Tazewell, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Wireless Customer Service Representative

    15 hours ago

    Tazewell, VA, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™. Today, our brands include...

  • Quality Customer Service Representative

    2 months ago

    Tazewell, VA, United States DISH Full time

    Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. The Wireless Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Tazewell, VA, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.Today, our brands include...

  • Customer Service Representative

    3 weeks ago

    Tazewell, VA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Associate

    4 weeks ago

    North Tazewell, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Call Center Representative

    3 weeks ago

    Tazewell, United States DISH Full time

    Company SummaryIf you think you are the right match for the following opportunity, apply after reading the complete description. DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services,...

  • Call Center Representative

    3 weeks ago

    Tazewell, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    4 weeks ago

    Tazewell, Tennessee, United States Food City Full time

    Key Responsibilities: Provide exceptional customer service by bagging groceries, offering carryout service, and checking prices. Gather shopping carts from the parking lot to maintain a clean and organized store environment. Ensure customers have a clean store to shop in by cleaning restrooms and addressing spills promptly.About the Role:As a Courtesy Clerk...

  • Customer Service Representative

    4 weeks ago

    Tazewell, Tennessee, United States Food City Full time

    Key Responsibilities:As a Cashier at Food City, you will provide efficient and courteous service to customers at all times, scan and ring customer orders, receive and be accountable for all funds taken for each transaction, and assist the courtesy clerk in bagging groceries. Additionally, you will maintain a clean and organized work station and area around...

  • Customer Service Ambassador

    4 weeks ago

    North Tazewell, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Greeting and assisting customers with their selection of merchandiseCompleting cash register transactions and answering questions regarding the store and...

  • Customer Service Ambassador

    1 month ago

    North Tazewell, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and retention. Your primary responsibility will be to provide top-notch service to our customers, ensuring they feel welcome and supported throughout their shopping journey.Key...

  • Customer Service

    4 months ago

    Tazewell, United States Taco Bell Full time

    The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free Meals during your shift Flexible Scheduling Fun Work Environment Paid Training Advancement Opportunities Competitive Pay GED/Scholarship...

  • Coordinator of Library Services

    3 months ago

    Tazewell, United States Virginia Community Colleges Full time

    Job Description Southwest Virginia Community College (Southwest) offers career-training programs in numerous technical, industrial and medical fields at a reasonable cost, going so far as to even waive tuition for certain eligible students. Located in Richlands, Virginia, Southwest offers associate’s degrees in such fields as business, education, general...

  • Patient Service Representative, Claiborne Primary Care

    4 weeks ago

    New Tazewell, United States Covenant Health (Tennessee) Full time

    Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Patient, Representative, Service, Retail, Healthcare

  • Human Services Assistant III

    6 months ago

    Tazewell, United States Commonwealth of Virginia Full time

    Hiring Range: 28480.00 to Depends on Experience Full Time or Part Time: Full Time Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and...

  • Food Service Professional

    1 month ago

    Tazewell, Tennessee, United States Food City Full time

    As a Food Service Professional at Food City, your responsibilities will include conducting prep work and cooking, operating standard kitchen equipment, and assisting customers with orders. You will also be responsible for serving food to customers, filling display cases as needed, and assisting in the cleaning of the department. If you are a motivated and...

  • Student Services Assistant

    6 months ago

    Tazewell, United States Commonwealth of Virginia Full time

    Title: Student Services Assistant Agency: Southwest Virginia Community College Location: Tazewell - 185 FLSA: Nonexempt Hiring Range: 15.00 Full Time or Part Time: Part Time Job Description: Southwest Virginia Community College (SWCC) offers career-training programs in numerous technical, industrial and medical fields at a...