Wireless Customer Service Representative

3 weeks ago


North Tazewell, United States DISH Full time
Job Title: Wireless Customer Service Representative

Company Overview

DISH, an EchoStar company, has been a leader in the connectivity industry for over 40 years, offering innovative services including satellite television, live-streaming, smart home installations, mobile plans, and now, America's First Smart NetworkTM.


Role Summary

The Wireless Customer Service Representative position is part of a cutting-edge team based at our Bluefield facility, where you will have the opportunity to work with the latest state-of-the-art wireless technology. This role involves providing exceptional customer support, resolving issues, and promoting DISH services while maintaining strong knowledge of our wireless products and accessories.


Key Responsibilities

  • Provide quality customer service, including activation and technical support.
  • Maintain long-term customer relationships by offering one-call resolution and exceptional service.
  • Stay up-to-date with wireless products, accessories, and pricing plans to offer informed support.
  • Identify opportunities for improvement and provide feedback to enhance customer service.

Requirements

  • High School diploma, GED, or equivalent experience.
  • A customer-first mindset and a desire to work in a collaborative team environment.
  • Related customer service experience and/or training is a plus.
  • Familiarity with wireless devices and their functions is a plus.


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