Quality Customer Service Representative

2 weeks ago

Tazewell VA, United States DISH Full time

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.
Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.


As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Your mission is to be one of the best customer support advocates in the industry.
Team members are responsible for providing quality customer service as well as activation and technical support. Establish long-term customer relationships by providing exceptional service and one-call resolution
Provide product suggestions and sell our products and services to customers
Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Related customer service experience and/or training is a plus

~ Strong sense of pride when assisting customers with pricing, wireless devices, services and products
~ High engagement throughout the entirety of their shift
~ Willingness to work flexible schedules - pay differential applies to weekends and evenings
~$2/hr additional per hour worked after 6 pm
~$2/hr additional per hour worked on weekends


Ability to smoothly operate Windows OS desktop computers
Excellent written and verbal communication skills with the ability to provide a high level of customer service
We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
~ Company-provided equipment
~ Medical, Dental, Vision Insurance
~ Tuition reimbursement
~ 5 monthly Sling Blue and Orange service
~$We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

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