Product Owner
5 days ago
Job Title : Product Owner, Mobile Chat Experience
Location : Johnston / Dallas, TX (Hybrid)
Duration : 12+ Months
Detailed JD (Roles and Responsibilities)
We’re seeking an experienced Product Owner to lead the development of an intelligent, action-oriented AI chatbot that empowers our mobile banking customers with interactive tools, actionable insights, and enhanced usability across both text and voice interfaces. This role focuses on creating an intuitive, engaging chat experience that goes beyond traditional customer service by offering robust interaction capabilities, enabling direct banking actions, and delivering personalized financial insights in real time.
Feature Development & Prioritization:
- Own the roadmap for the mobile chat experience, prioritizing features that align with our digital strategy, focusing on:
- Action-Oriented Banking Tasks: Develop functionalities that enable the chatbot to handle key banking tasks, transforming it into a virtual AI agent that supports transactions, account inquiries, and customer assistance within the chat.
- Financial Insights Delivery: Define features that deliver personalized, data-driven insights on financial habits and spending patterns within the chat interface, guiding customers toward better financial decisions.
Voice Interface & Conversation Design:
- Integrate voice interface usability to ensure a seamless experience across both text and voice-based interactions.
- Leverage conversation design skills to craft clear, engaging, and responsive chat flows that enhance usability, create natural language experiences, and guide customers intuitively toward solutions.
- Stay abreast of best practices in voice and conversational design, optimizing the chat experience to meet customer expectations in emerging interfaces.
Competitive Benchmarking & Market Analysis:
- Conduct competitive benchmarking to analyze and evaluate industry trends in chat and AI-driven banking solutions.
- Identify and adopt best-in-class features and usability improvements by monitoring developments in digital banking, customer engagement, and AI-driven virtual agents.
- Use insights from competitive benchmarking to shape product enhancements and differentiate the chat experience in the market.
Customer-Centric Focus:
- Ensure that the chat experience is intuitive, accessible, and responsive to customer needs by conducting frequent usability testing and customer journey analysis.
- Develop deep insights into customer behavior and translate findings into actionable product features and enhancements.
- Advocate for high-quality user experience and represent customer interests during product development and refinement.
Data-Driven Decision Making:
- Leverage analytics and customer feedback to identify usage patterns and define KPIs to assess the success of the chatbot experience.
- Use data to continuously improve chatbot interactions and financial insights features, increasing user engagement and overall satisfaction.
- Collaborate with the data analytics team to develop insights features that help customers understand and manage their financial habits effectively.
Product Lifecycle Management:
- Oversee the entire product development lifecycle, from ideation through deployment, working with the technology delivery pods ensuring that timelines and deliverables are met.
- Define and measure product success metrics, iterate on features post-launch, and drive adoption of new capabilities in the chatbot.
- Ensure compliance with banking standards and privacy regulations in all aspects of the mobile chat experience.
Mandatory skills
- Experience with natural language processing (NLP), machine learning applications, and voice recognition in chatbot development.
- Proficiency in voice interface usability and conversation design, with an understanding of customer interaction flows.
- Strong competitive benchmarking skills to stay informed on industry trends, identify innovation opportunities, and drive a competitive edge.
- Familiarity with mobile UX/UI design best practices and customer journey optimization.
- Experience with A/B testing, customer feedback analysis, and product analytics tools.
Desired/ Secondary skills
- Bachelor’s degree in Business, Computer Science, Finance, or related field (Master’s preferred).
- 5+ years of experience in product management, ideally within the financial services or consumer technology sector.
- Proven track record of managing and launching digital products, particularly chatbots, AI-driven virtual assistants, or voice-based interfaces.
- Experience working in an Agile environment, with proficiency in managing backlogs, writing user stories, and prioritizing tasks.
- Strong understanding of banking products, services, and regulatory requirements.
- Proficient in data analytics and comfortable using data to drive product decisions.
- Excellent communication and stakeholder management skills.
-
Product Owner
18 hours ago
Dallas, United States Stelvio Group Full timePosition: Product OwnerLocation: Onsite, Dallas, TXSalary: $90K - $120KOverview:Our client, an industry leader in digital solutions for the restaurant sector, is seeking an experienced Product Owner to join their Product team. In collaboration with development, design, QA, and business stakeholders, the Product Owner will ensure that these products meet the...
-
Product Owner
5 months ago
Dallas, United States HexaQuEST Global, Inc. Full timeJob Description: Position Summary SQl, PL-SQL, back end knowledge No coding, but needs to know basic SQL knowledge Position Summary: A Product Owner is responsible for maximizing the value for a product. Key responsibilities include defining the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating...
-
Dallas, Texas, United States American Airlines Full timeProduct Owner/Sr Product Owner, Technology ProductsAre you ready to explore a world of possibilities in a dynamic and innovative environment? As a Product Owner/Sr Product Owner, Technology Products, you will play a key role in shaping the future of American Airlines' technology products.About the RoleThis is a member of the Crew Scheduling Strategy and...
-
Product Owner
2 weeks ago
Dallas, United States Tech M USAAvance Consulting Full timePosition: Product Owner Location: Dallas TX Look for product owner for Tx location who can work onsite and has exp in Automotive Domain Job Title: Product Owner Location: Lewisville, TX Day 1 Onsite at customer location Job Description : Facilitate user story workshops for scoping projects to develop and maintain the product backlog Gather, interpret,...
-
Product Owner
2 weeks ago
Dallas, United States Saxon Global Full timeThis is a 12 month contract with Fannie Mae. 100% remote. All visa no H1B. Need a short write up how candidate is fit for thhs role. Must have Linkedin. Fannie Mae is looking for another Product Owner in the Treasury area on the Business side. They have a suite of applications called Treasury Bridge that they are making enhancements to - pulling in...
-
Product Owner
2 weeks ago
Dallas, United States Omni Inclusive Full timeJob Description: The client is adding a Product Owner (individual contributor role) to lead specific modules within a transformational program. A subject matter expert with a focus on policy and strategy implementation and control and/or achievement of operational/tactical goals. Acts as a knowledge resource for a variety of internal customers. Roles &...
-
Product Owner
1 week ago
Dallas, United States ZapCom Group Full timeOverview ZapCom is seeking a Product Owner. As a Product Owner, you will be working with a team of engineers to deliver high-powered, cutting-edge software applications. You will work collaboratively with product managers, marketing and business stakeholders to realize the vision of the product. The ideal candidate needs to have strong communication,...
-
Dallas, Texas, United States American Airlines Full timeJob SummaryAs a Product Owner/Sr Product Owner for Technology Products, you will be responsible for defining and delivering product vision and strategy for our technology products. You will work closely with cross-functional teams to ensure that our products meet the needs of our customers and stakeholders.Key Responsibilities* Contribute to the cocreation...
-
Dallas, Texas, United States American Airlines Full timeAbout This RoleWe are seeking a highly skilled Product Owner to join our Crew Scheduling Strategy and Support team within the Integrated Operations Division. As a Product Owner, you will be responsible for representing the voice of customers who are crew members and crew scheduling department members and users of various applications.Key...
-
Product Owner
1 week ago
Dallas, United States Noble Techies Full timeJob DescriptionJob DescriptionWe are seeking a Product Owner to become an integral part of our team! You will develop and design manufactured products in accordance with company standards. Responsibilities:Create functional and appealing product designsCombine artistic talent with product and marketing researchWork with clients to refine designs and...
-
Dallas, Texas, United States American Airlines Full timeAbout the RoleWe are seeking a highly skilled Product Owner to lead the development of our airport technology products. As a key member of our team, you will be responsible for setting the strategic vision for gate operations and enhancing our Net Promoter Score (NPS) and overall operational performance.This is a unique opportunity to blend technology and...
-
IT Product Owner
4 weeks ago
Dallas, Texas, United States Costco Full timeProduct Owner - IT EcommerceCostco Wholesale is seeking a highly skilled Product Owner to join our IT Ecommerce team. As a Product Owner, you will be responsible for defining requirements, assisting with the overall product roadmap, and driving value at the scrum team level.Key Responsibilities:Collaborate with Product Managers and technology stakeholders to...
-
ServiceNow Product Owner
4 weeks ago
Dallas, Texas, United States Rootshell Inc Full timeServiceNow Product OwnerWe are seeking a highly experienced ServiceNow Product Owner to join our team at Rootshell Inc. The ideal candidate will have a strong background in analytics and extensive experience in ServiceNow implementation, including ITSM, ITOM, and HRSD.Key Responsibilities:Develop and maintain a comprehensive roadmap for ServiceNow capability...
-
Product Owner
4 days ago
Dallas, United States Tekskills Full timeJob Title : Product Owner, Mobile Chat ExperienceLocation : Johnston / Dallas, TX (Hybrid)Duration : 12+ Months Detailed JD (Roles and Responsibilities) We're seeking an experienced Product Owner to lead the development of an intelligent, action-oriented AI chatbot that empowers our mobile banking customers with interactive tools, actionable insights, and...
-
Product Owner
7 days ago
Dallas, United States Tekskills Inc. Full timeJob Title : Product Owner, Mobile Chat ExperienceLocation : Johnston / Dallas, TX (Hybrid)Duration : 12+ Months Detailed JD (Roles and Responsibilities) We’re seeking an experienced Product Owner to lead the development of an intelligent, action-oriented AI chatbot that empowers our mobile banking customers with interactive tools, actionable insights, and...
-
Product Owner
4 days ago
dallas, United States Tekskills Inc. Full timeJob Title : Product Owner, Mobile Chat ExperienceLocation : Johnston / Dallas, TX (Hybrid)Duration : 12+ Months Detailed JD (Roles and Responsibilities) We’re seeking an experienced Product Owner to lead the development of an intelligent, action-oriented AI chatbot that empowers our mobile banking customers with interactive tools, actionable insights, and...
-
ServiceNow Product Owner
2 months ago
Dallas, United States Rootshell Inc Full timeHello All,Greetings from Rootshell Inc.Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking ServiceNow Product Owner for one of our client, Please share your resume with current location & full contact infoRole: ServiceNow Product OwnerLocation:Dallas, TX - OnsiteJob...
-
Technical Product Owner
1 month ago
Dallas, United States VDart, Inc. Full timeJob Title: Technical Product Owner Location: Atlanta , GA, Dallas, TX, Kansas City, KS Duration: / Term: 6+ months Job Description: Experience Desired: 8+ Years. Responsibilities: TPO profiles who can do Scrum master responsibilities too. Candidate who worked as TPO/SM for engagements which involves Building applications in Java microservices, APIs Used...
-
Dallas, United States American Airlines Full timeIntro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...
-
Product Owner
2 weeks ago
Dallas, United States Infinity Outsourcing Full timeAbout the job Product Owner (Sales & Reporting) Position : Product Owner (Sales & Reporting)Pay Rate: $49-$56/hr C2CDuration : CTH (Contract 3 months then FTE hire)Location: Dallas, TX or Plano, TX (Hybrid/Onsite 3-5 days office) (LOCAL)Employment Type: Contract to Hire (CTH) MandatoryClient : toyotaSkills and Qualifications: 6-7 years experience as a...
