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Technical Support Specialist

2 months ago

Carrollton, United States Comtec Consultants Full time

Job Description

Position Requirements:

Heartfelt Customer Care: You’re passionate about providing top-notch customer service. It’s not just a job; it’s your mission.
Wordsmith Extraordinaire: Your written and verbal communication skills are top-tier. You weave magic with your words.
Phone Etiquette Guru: When you pick up the phone, it’s like a symphony. Exceptional phone manners are your forte.
Tech-Savvy Explorer: Basic software knowledge? Check. You’re comfortable navigating the digital landscape.
Attention Architect: Details matter. You’re the architect of precision.
Office Equipment Whisperer: Printers, scanners, coffee machines—you’ve got this.
Time Management Maestro: Juggling tasks? No problem. You’re the conductor of your own time orchestra.
Salesforce Sorcerer (Bonus Points): If you know your way around Salesforce, consider it a golden ticket.



Responsibilities:

Activate the Connection: Handle inbound calls and emails from new customers eager to activate their client products. Your clear and supportive communication will guide them seamlessly through the process.
Database Dynamo: Accurate data entry is your superpower. You’ll enter and update information in our relevant databases, ensuring smooth operations.
CRM Maestro: Track the activation process using Salesforce’s customer relationship management (CRM) system. You’ll manage case queues, and follow-ups, and ensure no account detail goes missing.
Product Whisperer: Dive deep into the client product universe. Understand their functionality and troubleshoot like a pro. Share this knowledge with our customers.
Technical Backup: When the support lines light up, you’ll step in to assist with technical support calls. Your expertise will be the lifeline for our users.
Professional Politeness: Maintain a courteous, helpful, and professional demeanor with both internal and external customers. You’re the friendly face behind the screen.

Note :Tech support specialist with Printers, scanners, coffee machines repair experience

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