Service Advisor, Top Performer

4 weeks ago


Great Neck, United States Helms Bros Mercedes-Benz Full time
Join a Winning Team at The Helms Bros Group.

Helms Bros Group is made up of Mercedes Volvo and Volkswagen. We are one of the region's premier auto groups serving the Bayside, Auburndale and Flushing communities in New York since 1934. Our team enjoys a fantastic culture, opportunities for advancement and training programs. This is your chance to be a part of a growing team at our Volvo/VW combined Service Facility.  We have been serving New York City since 1934, and we remain a family-owned dealership. 


We are looking for a qualified high line Service Consultant for our great neck location, that is responsible and understands the proper handling of service customers. The service consultant is a crucial liaison between customers and the service department, and you will be responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The ideal candidate possesses strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

Responsibilities

  • Following up on all service appointments
  • Working with service manager to ensure that all goals are met.
  • Maintaining up-to-date knowledge.
  • Maintain a high CSI.
  • Update customers on their vehicles’ status
  • Achieve high hours per RO.
  • Ability to create a memorable experience for our customers.
  • A passion to welcome people to our business environment.
  • Will make servicing a car fun and enjoyable.
  • Ability to work in a positive business environment.
  • Experience with CDK is a must

WHAT WE OFFER

  • Medical, Dental and Vision insurance
  • Paid Vacation
  • Paid Training 
  • 401k
  • Aggressive wages and commissions
  • Career advancement
  • Positive, supportive, &professional work environment.


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