Sr. Program Manager, Tech

Job DescriptionNordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Technical Program Manager (PMT Sr.) to drive initiatives that deliver significant value to Nordstrom and our employees. The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics. Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience. As a PMT Sr., you will work closely with cross‑functional teams to develop, design, build, and launch technology solutions in support of this vision, specifically by supporting workforce management systems and driving enablement of AI technologies across HR.A day in the life…Consult internal partners on effective utilization of technology to support their processesSupport Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization toolsPartner with non‑technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI‑driven tools and enabling responsible adoption across HR functionsHold HR and Technology stakeholders accountable to design principlesCollaborate with technology teams and business leaders to enable core capabilities and deliver business valuePresent demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP levelSupport key stakeholders through combined status updates of cross‑organization programs/projects to drive process improvements and decision makingManage stakeholder expectations while supporting governance and service delivery modelDefine and evaluate tool needs with HR and non‑HR groups to ensure efficiency in processes and data integrity across all systemsOwn project intake & prioritization and roadmap execution for HR technology and analytics related initiativesOwn process design for system‑related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occurPrioritize feature opportunities and develop backlog, supporting the roadmapDeliver high‑impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teamsEngage with vendors to influence SaaS product roadmapBenchmark with industry peersUtilize research and usability sessions to validate feature designDrive technical and non‑technical root cause analysis for underperforming business KPIsManage special projects and perform other related duties as assignedYou own this if you have…5 + years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment3+ years of configuration‑level Workday experience (HCM & Scheduling) preferredExperience managing stakeholder relationshipsUnderstanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI‑driven tools and platformsA proven track record of consistent and measurable delivery of large cross‑functional and high‑profile initiativesStrong technical knowledge with experience managing technical initiatives that span several teams and functional areasFamiliarity with agile development frameworks and tools (e.g., Jira)Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)Strong analytical and problem‑solving skillsStrong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non‑technical audiencesOrganizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self‑manage projectsLocation:This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.We’ve got you covered…Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.© 2022Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Nordstrom keeps job postings open for at least one day after the posting date.Pay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.$142,000.00 - $220,500.00 Annual This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf #J-18808-Ljbffr