Zone Service Director

1 month ago

Issaquah, United States Siemens Medical Solutions USA, Inc Full time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Zone Service Director - West Region , and you will join our USA Commercial Field Service Organization where you will be responsible for region resources and activities management, personnel management and direction, control and company assets management, regional administrative control management and region focus on customer satisfaction. This is a remote field position in the West zone territory (AZ, CA, NM, TX, UT, NV, OR, WA or ID) that will require 40% travel. Your Role: * Responsible for managing Regional P & L by achieving goals for service revenue and profit margin, expenses, service contract growth and sales of products and solutions. * Aligning and strategically collaborating with Zone Sales Directors in identifying key accounts through optimum balance of new and existing sales and service revenue potential. * Hire, develop and train high performing Customer Service Engineers (CSE) committed to quality service and customer focused solutions while working in collaboration with their sales counterparts, other cross-functional departments, and customers. * Monitor and coach direct reports to achieve business goals that increases CSE's productivity by building customer and sales representative relationships. * Manage and meet required timelines and compliances expected from a Siemens Healthineers Field Service employee. This includes but not limited to, FDA compliance requirements/timelines on Service documentation and/or processes; Company fleet vehicles policies and procedures; tools and test equipment asset value management and calibration; any inventory parts adhering to company's policy; and compliance with safety and health policies. * Primary Focus on customer satisfaction through teamwork collaboration with all departments and with mindset to scale for growth. * Attend service management meetings, trade shows, sales meetings, and customer visits as need/requested. * Orchestrate and host monthly Regional Service team meetings (virtual/in-person) by sharing any new company developments that encourages visibility, active communication and knowledge sharing from various departments. * Ability to articulate and explain the value of our Service Portfolio offering and support Sales/Customers when needed. Your Expertise: * Strong analytical/technical ability and excellent communication skills (written and oral) to effectively communicate with stakeholders at many levels within the organization. * Ability to read, analyze and translate into action financial profit and loss statements. * knowledge on using analytical databases and complex excel workbooks and associated pivot tables. * Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. * Experience in managing large remote employee-based territory (MedTech industry preferred). * Knowledge of Diagnostic Imaging instrument or equivalent Diagnostic Imaging industry experience. * Working knowledge of SAP, Salesforce or experience with equivalent ERP, CRM systems/applications. Required Skills, Education and Experience for this position: * Electronics or Biomedical Engineering a plus. * 6+ years of successful experience in medical equipment field service management and successful demonstration of Key Responsibilities and Knowledge as presented above. * Ability to thrive as a mem To view the full job description,

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