Senior Director

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.We have an exciting opportunity to join our team as the Senior Director, Customer Service Portfolio & Transformation, for the Ultrasound Business. The role aims at driving portfolio management decisions – such as creating new offering to better compete on the market with both OEM and ISVs – and their global deployment, as well as drive continuous improvement across our Global Services organization. This role will be instrumental in driving long term growth by increasing the value brought by Customer Service to customers around the world and reducing the cost to serve through developing and implementing strategies to improve operational efficiency. In this position you will be working directly with the Head of Ultrasound Global Services and be part of the Ultrasound CS Leadership Team. This position requires someone with the ability to lead and influence all levels of the organization, strong attention to detail and analytical skills, and the willingness to lead by example. This is a direct managerial role with a team of 3-5 direct reports. The position will be based in Issaquah, WA, or Palo Alto, CA. Required travel is estimated at 10-20%.Apply now for the position of Sr. Director, Customer Service Portfolio & Transformation, Ultrasound.Your Role: Performing market and competitive research on latest trends and insights related to Ultrasound Customer Service.Developing and supporting the implementation of a coherent set of Customer Service offerings across the world, working closely with Regional Service leaders, Commercial leaders, and the Product Segment leadersDeveloping the long term Customer Service portfolio strategy and implementation plan to delight our customers and provide the most value in the industry, including a roadmap for new digital Customer Service revenue streams Providing guidance to the countries on Customer Service pricing strategy Interfacing with marketing to produce training and sales enablement content – including collaterals – that our sales teams can leverage to accelerate the adoption of our products Running the program management of operational initiatives and projects, including designing and directing programs tied to strategic objectives and subsequent KPI’s.Preparing operational and executive-level reports and presentations for management, including internal business reviews and external customer presentations Communicate and presenting across all levels and geographies to gain commitment of key stakeholders on Business Improvement and transformational, programs and projects.Build, mentor, and lead a high-performing strategy team, providing guidance and support to ensure the successful execution of strategic initiatives. Your Expertise: ·       Experience supporting a Healthcare Service or Sales organization.·       Knowledge of the medical industry, Ultrasound business in a plus.·       Experience working with executive leadership teams.·       High-capacity critical thinker with the willingness and enthusiasm to challenge existing processes and methods.·       Obsessed with customers service and excellence. Required Skills, Education and Experience for this position:BS/BA in related discipline, or equivalent combination of education and experience.10+ years of work experience in a related field, such as Finance/Service/Sales/Marketing Strategy/Project Management.5+ years with managerial responsibilities 5+ years of experience working in a Product Marketing, Product Development or Sales is a plus. Experience running large projects and designing and directing programs.High level of emotional intelligence, collaboration, and strong execution skills are required.Strong digital/computer skills including PowerPoint and Excel.Proven track record in managing, cross functionally, with complex supply chains and inventory systems and driving positive impact on customer experience.Proficiency in ERP systems and supply chain management softwareStrong negotiation skills and experience in vendor management a plusFamiliarity with medical equipment, particularly ultrasound systems a plusAbility to travel 10-20%, nationally and international. The pay range for this position is $220,000 - $260,000U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is 25% of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here:  This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies:Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Job ID:440063Company:Siemens Medical Solutions USA, Inc.Organization:Siemens HealthineersJob Family:StrategyExperience Level:Experienced ProfessionalFull Time / Part Time:Full-timeRemote vs Office:Contract Type:PermanentDepartment:Strategy